Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.

It was great working here with bunch of lovely peoples. I learn most of the Australian workplace culture and workplace relationships. It helped me to develop my skills and interaction with peoples of different culture and ethnicity.

This was my first IT job. It was nice feeling to hear people around me talking about technology and solutions. My job was providing customer support over phone regarding their internet issues and giving them solutions.