Customer Success Associate
Responsibilities:1) Led the Customer Success Team and helped to customize the Freshdesk CRM tool to enhance the tracking of Stockgro's customers journey.2) Spearheaded the Customer Engagement process and in turn strengthened StockGro's customer base to 35 million.3) Led a team of 10 members to handle the social media platforms which included LinkedIn and Twitter.4) Collaborated with Finance and Entrepreneurship cells of premier institutes for hosting Trading competitions.5)… Show more Responsibilities:1) Led the Customer Success Team and helped to customize the Freshdesk CRM tool to enhance the tracking of Stockgro's customers journey.2) Spearheaded the Customer Engagement process and in turn strengthened StockGro's customer base to 35 million.3) Led a team of 10 members to handle the social media platforms which included LinkedIn and Twitter.4) Collaborated with Finance and Entrepreneurship cells of premier institutes for hosting Trading competitions.5) Engaged as a Quality Engineer and helped in de-bugging of critical configurations, bugs and technical issues. Show less