Deepesh Bhansali Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Ahmedabad Area, India

• Build, motivate, coach and develop Design quality team to support the high bar for quality output for PSO organization.• Define a strategy and mission for the Design Quality team to help achieve the quality goals of the PSO organization.• Establish partnerships and effective communication with leadership throughout the PSO and MCP organization• Participate in cross-functional communications and meetings to support the specified unit and domain in conjunction with other support teams as well as Operations• Build an engagement model as well as define an operating model for the Design Quality team.• Partner with the PSO leaders to help meet and exceed established KPIs; Identify relevant quality KPIs which will help improve quality and customer experience; Partner with operational leaders to ensure a consistent interpretation of Design quality standards• Promote success by consistently analyzing process improvement opportunities and collaborating with the PSO Ops as well as Ops Support & Service Delivery teams to implement improvements• Build Quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of Products & Services.• Investigate and address trends with internal and external Design quality non-conformances.• Routinely measures customer satisfaction through formal and informal means and work to develop processes to respond to the identified needs• Develop, adhere to, support and administer company policies and procedures as defined• Provide reporting on team/test progress, challenges & successes by compiling statistics, interpret data and take appropriate action to support findings and goals (KPIs)

Bangalore

Quality Assurance

Bangalore

Bangalore

Working with CEO,CFO and other CXO level executives to contribute towards strategic decision-making process by providing recommendations, analysis, support in development areas like: Planning & Budgeting, Mergers & Acquisitions, Fund Raising Exercises, Strategic Alliances, Business Reporting & MIS and other strategic initiatives for the company

Bangalore

-Creation and publication of Monthly Business Updates, Quarterly Board Meeting Updates, Planning & Budgeting Deck, Chairman's Business Review Report, CEO's Analysis Dashboard and Business Balance Scorecard Report & other reports-Closely working with Sales Presidents to create, analyze and publish sales pipeline reports and other sales related MIS- Support various teams like WFM, MIS, Business Operations, Quality etc. to create MIS and Decision Support reports based on target audience, data inputs required, frequency of reporting, mode of presentation, content and analysis- Work with Business and Vertical Heads on Ad-hoc Strategic and Tactical assignments on any area related to business

Bangalore

-Transaction Monitoring-Audits-Weekly Quality Reviews-Client Calibrations-Quality Sessions for new hires

Bangalore

 Inbound Customer service representative, servicing Credit Cards. Achieved an average quality score of 97%.  Part of the campaign when the campaign was just 5months old, having well-rounded exposure to all aspects of day to day operational activities.