Deepesh Darmwal Email & Phone Number

Gurugram, Haryana, India

Leading individual support team {i.e. Email team (L1,L2,L3), customer service and social media team} Taking follow-up with different different lenders and resolving customer concerns on TAT. Manage the interpersonal conflict between agents. Doing regular audits for process-related improvements. Taking initiative for team skill improvement. Taking interviews for operation screening. Work on CRM,fresh-desk & Ameyo. Taking service team training as per the process requirements. Handling social media escalation, Google Play Store reviews and Google reviews and taking initiative for improvement in the rating of all parameters.

Noida, Uttar Pradesh, India

Handling 75 officers (operating a team of 75 officers at Noida location as an Assistant manager).Operating 3 LOB in the same organization like Onboarding process, subscription process and DV (Document verification part) with required manpower.Track the progress of weekly, monthly and quarterly.Making a daily manpower list for each campaign for the better output.Supervising and guiding the sale team as well as providing equal opportunity to grow to motivate staff to achieve sale target.Taking interview as per the process requirement.Listen to team members’ feedback and resolve any issues or conflicts.

Delhi, India

Handling a team of 30 executives.Handling 2 LOB in an organization (i.e. Max life insurance and BharatZup). Data Analysis & Sharing of best practices with team.Address all query of client and ensure same would be met.Publishing daily reports for team regarding pendency and closer.Implementing quality measures for improving best result from team.Uploading the data on dialer and preparing Daily MIS and share with the client.Assisted the team in the operating of day-to-day “floor “activities.Maintaining the Roster, Attendance, Shrinkage and Attrition of the team.

Gurugram, Haryana, India

Working in RBL bank credit card department.Handling internal and external Escalation related to banking credit card.Responsible to resolve query and concern over the call and emailUnderstanding customer’s need and as per that pitching right product.Handling the CRM and CRU Escalations.Reviewing workloads and manpower to ensure targets are met.Demonstrate technical abilities to develop reports.

New Delhi, Delhi, India

Working as supervisor in an A2Z Infaservices (i.e. 3rd party of DMRC)Handling 15 manpower of teamAllocate manpower basis there tenure and working abilityMaintain the PF related concern of all executive

Electronic And Communications Engineering

Education record