Handling LMS(Lead Management System) PAN India for a Global Automotive Client.

 Single Point of contact for market for any queries regarding process/product. Coordinate and escalate with supplier for any open issue. Lead and participate in weekly support call with supplier and market team. Appropriate communication to market stakeholders and leadership team on various status. Roll out planning and funds planning for recurring fee. Facilitating any audit requirement by Ford internal teams for e.g. SCC/ICC teams etc. Participation in Global Mobile app governance with central team for any change approval in LMS. Involve central team at appropriate time/situation, not just limited to following In case of any business critical issue opened for long(more then 3 days) with no appropriate response from supplier. In case of any difficulty in coordination/getting response from supplier.  In case of any process related feedback that requires change in product., Development at System End,Quality Assurance , Deployment on Staging , UAT ,QA Sign Off etc.

Exclusive Coach for APP based Digital Sales Process Implementation for Ford India Pvt. Ltd. Responsible for the launch of DIGITALIZED ENQUIRY MANAGEMENT SYSTEM (LMS) at Ford Dealerships across India, had successfully Implemented the LMS system in 178 dealer outlets across India Instrumental in supporting the development of the Digitalized LMS process app by providing inputs on Dealer Requirements in conjunction with Cardekho and Ford Sales Team for App Development and Strategy for Pan India roll out for the LMS process Implemented Process and Quality Assured the process working to get the Go Live Sign off Handhold and Shadow supporting the dealers on the queries and on job errors faced  Conducting Management Coaching Programs for FORD DIVISIONAL OPERATIONAL MANAGERS, FORD REGIONAL MANAGERS, DEALER SALES HEADS & MANAGER

 Sales Process Coaching for implementing Delivery Process in North & West India . Auditing of processes. On Job Training. Liason with & TML & dealers on gaps to be filled.

 Sales & Service Process Coaching for implementing Retail Excellence Program PAN India. SPOC for PAN India Dealers . Auditing of processes. Content Development. Liason with DICV & Dealers on gaps to be filled

 Transforming dealership Process in all aspects areas like Pre & post Service Process. Dealership MIS reporting. Customer satisfaction Parameters, and enhancing manpower capabilities. Implementing KAIZEN activity in the dealerships.