CRM Consultant/Architect having experience in managing full delivery life cycle for Siebel CRM implementations and upgrades.Salesforce: Salesforce certified Administrator•18 years of IT experience across multiple geographies in USA and India with responsibilities like customer interactions for getting requirements, business requirement analysis, design, and development, supporting business users.•End-to-end project planning & monitoring, delivery management and status reporting.•Strong industry knowledge across multiple domains like Telecom, Manufacturing and Financial Services.•Working with business teams on requirement gathering, elicitation and mapping to high level designs.•Extensively worked on various technical streams of Siebel - Siebel Configuration and Scripting, Workflows, Workflow Policies, Runtime events, EAI, Inbound and Outbound Web Services, Data loads, COM Objects, Data Validation Manager, Assignment manager and Personalization rules.•Siebel Upgrade experience from IP15 to IP21.3•Proficient in using Agile Scrum methodologies – sprint planning, daily scrums, retrospectives, sprint reviews and backlog grooming.•Providing Quality Assurance by conducting business reviews of artefacts to ensure the quality of end products.•Excellent testing and test management skills encompassing Functional, Regression, Interface and Integration testing using tools.•Versatile team player with excellent Analytical, Communication and Interpersonal skills.Received multiple awards for exceptional performance in various projects.