• Started working as CCE for Debt management program based in United Kingdom• Moved to a technical process as an online support technician to resolve printer & operating system issues of U.S.A clients• As organization acquired student loan process for which I was given opportunity to work as a collector for bad/missed payments.• Promoted as Team Lead in the Accounts Receivables Department of student loan process to manage team of experienced senior executives who recovered bad/missed payments from clients over the call (similar to soft collections with U.S.A clients)• Escalating cases to concerned department for further clarification via emails.• Retention of clients. (via calls & email)• Generating reports for company’s financial analysis.• Managed stats for the team and maintained their performance cycle. Took one-on-one sessions regularly, maintained attendance tracker for the team.• Audited calls of Reps. in my team and shared real-time feedback to improve their work.