Deepesh Kumar Email & Phone Number

Bangalore

Ensure that the highest standards of quality, cleanliness, maintenance and safety are practiced in all departments of the hotels.Ensure compliance of Standard Operating Procedures at multiple partner properties assigned.Perform daily quality audits and quality assurance exercises at properties. Conduct follow-up with staff to ensure that high standards of quality are maintained consistently. Liaison between the company and Hotel Partners for all support/communications from both parties.Identify key issues and analyze, develop and implement solutions to improve quality at properties.Take corrective AND preventive action measures to ensure issues are not repeated at properties.Manage guest service recovery activities by resolving issues in a timely and efficient manner to ensure complete guest satisfaction. Co-ordination/follow-up with Hotel partners for support with timely issue resolution. Motivate and develop staff to ensure excellence in quality, service and promote teamwork. Ensure quality guest service by imparting skill based operational training and adherence of standards by following SOPs.

Bangalore

Business Financials complete housekeeping activities Supervision at Regional Level Maintain up most quality of Cleanliness & Hygiene standardControl over HK agencies services ( Pest Control, Housekeeping, Facade Cleaning, Carpet Cleaning)Supporting Project & Renovation team for setting up housekeeping serviceTo identify HK agencies providing high quality services and negotiating best rates as per AOPCustomer Customer Focus Standard of CleanlinessExecuting best practices to reduce complaintsSupervise HK daily Operations and periodical tasksSOPs derived for HK work areasHK agencies / Materials PO_GRN review and approved for saving operating costTrain, Supervise and monitor the work quality of attendants

Ajmer Area, India

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.Training the Housekeeping staff, Room Attendant & Houseman’s about Chemical dilution & work procedure.Maintaining Stock register & Log Book, Mini Bar.Laundry management Making reports of Room costing, Inventory.

Ghāziābād Area, India

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.Obtain list rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Training the Housekeeping staff, Room Attendant & Houseman’s about Chemical dilution & work procedure. Maintaining Stock register & Log Book.

Hyderabad Area, India

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.Obtain list rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Training the Housekeeping staff, Room Attendant & Houseman’s about Chemical dilution & work procedure. Maintaining Stock register & Log Book.

Hyderabad Area, India

Coordinates with housekeeping desk, laundry, room service, engineering and floor supervisor.Maintain polite, dignified and helpful attitude towards the guest and staff.Handover lost and found articles to housekeeping desk.Report missing and broken hotel property to floor supervisor and desk.Make physical check of room for preparing the housekeeping occupancy list and maintenance of room. Handling uniform room, store, linen room and desk as per standard.Attending all training classes for development and new sop. Maintaining room minibar, checking expires and replenishing as per need.

Manali

Bachelor'S Degree, Hospitality Administration/Management

Intermediate, Science