Deepesh Malik Email and Phone Number

Experienced in developing and maintaining robust interfaces for Expense systems, enabling seamless claim submission and integration with external systems through Restful Web Services. Proven ability to gather client requirements, implement solutions, and provide excellent client support.• Key Highlights• Led the development of an application that streamlined claim submission across entities, resulting in a 30% reduction in processing time. • Supported a portfolio of applications used by the finance department globally, ensuring smooth operations for over 30,000 users.• Trained and mentored a team of 5 members, improving their productivity by 25% and enhancing their understanding of new requirements.• Translated complex business queries into efficient IT solutions, resulting in a 40% reduction in repetitive problem tickets.• Taking active part in managing Infra upgrades, DR events, Storage & Infra migration Events & other production activities, that involve planned outages.• Automated reporting of business reports, system health checks, and data reconciliation, saving over 20 hours per week in manual efforts.• Collaborated with the Problem Management team to ensure adherence to problem record quality standards across platforms, achieving a 95% compliance rate.

• Led the development of a centralized application, providing seamless access to the telecom provider's web self-care portal for customers across all zones (North, South, East, West). This resulted in improved customer satisfaction, increased self-service adoption, and reduced customer complaints.• Key Highlights:• Successfully optimized systems, reducing the incident count by 20% and making the system self-sustained and error-free.• Proficient in developing features that enable customers to change their landline/broadband plans, view bills, and register complaints, promoting a user-friendly and efficient self-service experience.• Proficient in agile development methodologies, ensuring timely delivery of high-quality software solutions.

• Involved in gathering functional requirements and fixing defects in various sub-modules.• Strong problem-solving skills with a focus on root cause analysis and implementing preventative measures.• Worked on Agile Methodology

Centre for Railway Information System (CRIS) has come under Ministry of Railway which work on Indian Railways functions like designs, develops, implements and maintains most of the important information systems of Indian Railways such as passenger ticketing and many more. Working in an organisation like CRIS give an opportunity to learn and observe project which handles million of the transaction in the day and help me to learn many leading technologies like Java, Struts, MVC Architecture, Hibernate, JDBC and many more.

Great opportunity to learn in one of the leading Web Development, Mobile App Development, and Digital Marketing company. Working in Startup give an opportunity to learn and work in Java and many other leading technologies. The best part of a startup is to give you chance to learn and develop in a very short period of time and you can discover many more opportunity to learn.