Deepesh Parihar Email & Phone Number

Mackay, Australia

Variety of tasks to support networks, systems and data through telephone, email, ticketing systems and remote means.Advanced technical support across a diverse range of technology from end-user support to complex line of business applications and network topologies.Technical support of server operating systems such as Microsoft Server 2008, 2012, 2016, and virtualisation platforms VMware and Hyper-V.Technical support of Microsoft Range of Products including Office 365, Microsoft 365 Windows as well as management and migrations.Maintenance of client's critical assets through backup, disaster recovery, and cybersecurity best practiceMaintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.Closed 95% of trouble tickets on the first call without escalation.Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.Set up secure Wi-Fi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.

Mackay, Queensland, Australia

Provided comprehensive Level 1 Support, prioritizing, delegating tickets to fellow employees when necessaryProvided Evolves valued clients with a high level of Customer Service throughout all communications.Performed diagnosis and investigations into problemsEscalation of reported and registered Incidents/Service Requests to 2nd level Support/ Team Leaders where necessaryAbility to work independently and effectivelyEnsured all incidents and requests for work are logged into the Help Desk systemManaged assigned service requests to ensure they are actioned within the client's agreed SLA.Meet the team's response to resolution time targetsLogging faults with carriers and 3rd partiesAssisted to maintain and proactively monitor customer and internal networks and systems

Greater Noida Area, India

• Managed Windows server 2008 ; 2008R2,2012, 2012R2• Managed Active Directory user creation and modification, DNS, DHCP server• Managed SAP related issue like PO change, invoice change, allocating roles in SAP,• Have worked on Tivoli Identity Manager to manage user accounts, provide Application access (SAP, Maximo, Mailbox creation).• Provide technical support for 5000 users and ensure proper maintenance of workstations, printers, and peripherals. Use to received 20 to 30 calls for troubleshooting daily.• Have Outlook troubleshooting expertise • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.• Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.• technical expertise in o365, windows 10, 2007 and office xp in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains• Ability to identify and resolve ICT related problems within defined Service Level Agreements• Have managed multiple tasks within agreed priorities, timeframes and accountabilities• Key Achievements:• Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.• Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security properties configuration.

• installing and configuring computer hardware operating systems and applications• monitoring and maintaining computer systems and networks;• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults; Assisted 500+ users in resolving diverse hardware and software issues.• Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.• Key Achievements:• Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.• Earned "Employee of the Month Award" for comprehensive technical knowledge and outstanding customer service.

• Trained departmental staff in the use of company systems and applications, providing ongoing support.• Installed applications and coordinated all hardware / software upgrades.• Key Achievement:• Increased departmental efficiency and reduced operational costs by automating several routine database management tasks.

• 30 cold calls a day point of contact for global Customer • Act as point of entry for all inbound calls /emails • Efficient in multitasking to manage the incident queue/calls/emails/ • disruptions and or outages.• Ensure incident reporting data or sales data integrity are maintained to the highest level

Mba, Mangment

Advance Level Diploma, Spanish

Bachelor Of Commerce (Bcom)

12Th Class, Commerce