Deepesh Parihar Email & Phone Number

Mackay, Australia

Variety of tasks to support networks, systems and data through telephone, email, ticketing systems and remote means.Advanced technical support across a diverse range of technology from end-user support to complex line of business applications and network topologies.Technical support of server operating systems such as Microsoft Server 2008, 2012, 2016, and.

Mackay, Queensland, Australia

Provided comprehensive Level 1 Support, prioritizing, delegating tickets to fellow employees when necessaryProvided Evolves valued clients with a high level of Customer Service throughout all communications.Performed diagnosis and investigations into problemsEscalation of reported and registered Incidents/Service Requests to 2nd level Support/ Team Leaders.

Greater Noida Area, India

• Managed Windows server 2008; 2008R2,2012, 2012R2
• Managed Active Directory user creation and modification, DNS, DHCP server
• Managed SAP related issue like PO change, invoice change, allocating roles in SAP,
• Have worked on Tivoli Identity Manager to manage user accounts, provide Application access (SAP, Maximo, Mailbox creation).
• Provide technical support for 5000 users and ensure proper maintenance of workstations, printers, and peripherals. Use to received 20 to 30 calls for troubleshooting daily.
• Have Outlook troubleshooting expertise

• installing and configuring computer hardware operating systems and applications
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults; Assisted 500+ users in resolving diverse hardware and software issues.
• Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.
• Key Achievements:

• Trained departmental staff in the use of company systems and applications, providing ongoing support.
• Installed applications and coordinated all hardware / software upgrades.
• Key Achievement:
• Increased departmental efficiency and reduced operational costs by automating several routine database management tasks.

• 30 cold calls a day point of contact for global Customer
• Act as point of entry for all inbound calls /emails
• Efficient in multitasking to manage the incident queue/calls/emails/
• disruptions and or outages.
• Ensure incident reporting data or sales data integrity are maintained to the highest level

Mba, Mangment

Advance Level Diploma, Spanish

Bachelor Of Commerce (Bcom)

12Th Class, Commerce