Company Profile:RTA (Roads & Transport Authority) is the major independent government transportation authority in Dubai, United Arab Emirates.Manage planning & operations of 30 clients in commercial and school sector, 500 buses, a team of 12 customer services coordinators & 16 inspectors. Fleet management: Managed a fleet of 500 buses with different brands and specifications.Planning analyst; use collected data to influence future project decisions and planning, also work with… Show more Company Profile:RTA (Roads & Transport Authority) is the major independent government transportation authority in Dubai, United Arab Emirates.Manage planning & operations of 30 clients in commercial and school sector, 500 buses, a team of 12 customer services coordinators & 16 inspectors. Fleet management: Managed a fleet of 500 buses with different brands and specifications.Planning analyst; use collected data to influence future project decisions and planning, also work with current projects to evaluate their efficiency and impact. Variety of assignments to provide data through the systematic planning and development of projects and studies (NOL Card integration)Transportation analysis; responsible for managing transportation management business processes to ensure that they meet customer requirements.Review the current company contracts and benefits attached and set new achievable and flexible goals for the new contracts which maximize the profit without compromising on service quality. Generate & review the revenue reports & profit and loss reports.Manage new transport inquires. Plan and quote, liaising with business development.Monitor the expenses, set strategies and effective cost control plan to reduce the operation costs.Installed numerous best practices, including creating transport management optimization, capacity utilization, journey timings and child check security post trips. Prepare the team for internal and external audit. Part of tender committee & technical evaluation committee, well versed with tijari (eSupply) for tenders & procurements. Review the current company contracts and benefits attached and set new achievable and flexible goals for the new contracts which maximize the profit without compromising on service quality. Maintain risk register and generate risk reports and implement risk mitigations.Monitor maintenance performances with the garages avoid any delay & keep maintenance costs within budget Show less

As an administration manager, I am responsible for the whole school operations.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standardsAccomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating… Show more As an administration manager, I am responsible for the whole school operations.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standardsAccomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Accomplishes whole schools infrastructure integrity and appeal and cleanliness.Contributes to team effort by accomplishing related results as needed.Is responsible for the school staff accommodation, Apartments & labour camps. Keep track of renewal of apartments and new rentals. Responsible for the whole school transportation, school buses and company cars.Prep the school for inspections by various regulatory bodies such as KHDA, DM & DHA and keep track of the renewals of different contracts.Needs to manage all building maintenance issues ensuring that safety and security systems are in place and maintained according to the Preventive Maintenance Schedule and that the water, sanitation and electrical systems are safe and meet relevant Ministry RegulationsSchool Operation / Facilities, to ensure that health, safety and hygiene mechanisms are effective so as to provide a safe environment for students. The guide lines from government authorities with regards to health and safety are to be effectively communicated to schools and ensure the schools follow it without fail.Plan and implement the fire safety drill and ensure the safety systems and in place and all necessary contracts are up to date.Overlook all repair and Maintenance requests from staff relating to the school building, staff housing and campus facilities in general. Prioritize and coordinate work schedules to a high level of efficiency and customer satisfaction. Show less

Involved in end to end school transport operations,plans, directs and coordinates the overall operations of two schools (Organize campus transit of over 50 vehicles).Manage and overlook 130 trips a day and coordinate with 50 drivers and 45 bus conductors. Supervise and evaluate the performance of assigned duties of them. Preparation of Weekly / Monthly reports of vehicles which includes bus list, trip summary, consolidated trip report, attendance of drivers and conductors, ex-gratia… Show more Involved in end to end school transport operations,plans, directs and coordinates the overall operations of two schools (Organize campus transit of over 50 vehicles).Manage and overlook 130 trips a day and coordinate with 50 drivers and 45 bus conductors. Supervise and evaluate the performance of assigned duties of them. Preparation of Weekly / Monthly reports of vehicles which includes bus list, trip summary, consolidated trip report, attendance of drivers and conductors, ex-gratia, collection reports, daily maintenance, break-downs etc. Preparing annual budget plan and submit it for reviewing.Prepare all the cost of estimates for vehicle, fuel, and drivers in weekly, monthly basis to the Operations Manager.Responsible for setting & maintaining of Safety as per ISO Standards..Knowledge in roster management, contract management and other related systems. Knowledge in assets management like driver, vehicle and other vehicle tracking devices. Conducts the monthly safety meeting and prepares monthly safety meeting topics Conducts monthly fire, First Aid and /or evacuation procedures.Recommending appropriate addition of facilities and equipment, and also changes in the level of service.Maintain status of fleet's availability, out-of- service records and equipment defect information.Interact with parents regarding their complaints and find resolutions and to coordinate activities and programs.Attend and conduct a variety of meetings.Handle day-to-day problem resolution and escalation to higher levels when required.Supervise to ensure efficient operation and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.Keep self and the team up to date on product, service, policies and procedures through regular team meetings.Take part in the training & development related events organised by the company. Show less

Service Delivery Coordinator where I was responsible of coordination all transactions between our clients and the their end users. Coordinate between different teams like engineers, order placement teams, carriers. Order management and order allocation. Ensured that enough inventory existing in a warehouse that is issued into the order for next section and update the team. Handling complaints and implementing corrective action plans.

Insurance sales and service with great knowledge of customer service procedures, standards, planning techniques, scheduling and insurance sales automotive systems. Intrapersonal skills with sound ability to create and compose the reports and wide knowledge in comprehensive and third party insurance

Worked as a customer service representative. Job responsibilities: Answer customer enquiry calls for UK rail network, National rail network. Give out the routes and timing for customers and make booking and reservations.

Trainee engineer supervisor for a heat treatment plant.