Woking in maintaining Order life cycle for order management AT&T,handling billing/order related issue,direct client support via call or email,worked on CRM and PST tool for sales and purchase order ensuring maximum support to sales team.Customer support via email for the query raised on products and services,working with technical team on daily basis for L2 support.

Handling customer query through email and chat for product and services offered by Amazon. Assisting other agents or escalated issue raised by customer. Handling queries of seller for services offered in Amazon platform.Managed a high volume workload within a commitment-driven enviorment. Handling customer inquiries, complaints, billing question and service request.Responsible for individual quality while completing task in ridged time frame.Utilize articles and internal… Show more Handling customer query through email and chat for product and services offered by Amazon. Assisting other agents or escalated issue raised by customer. Handling queries of seller for services offered in Amazon platform.Managed a high volume workload within a commitment-driven enviorment. Handling customer inquiries, complaints, billing question and service request.Responsible for individual quality while completing task in ridged time frame.Utilize articles and internal implements to resolve each customers issue,in a timely manner. Provide customer guidance on Amazon.com Show less

Worked with British Airways for rebooking of cargo shipment across the globe as per nature of goods and restriction in various countries.Responsible for handling customer request for cargo rebooking via mail as per the commodity,availability,compatibility and nature of aircraft.Worked as SIC(team management)for 1yr for proper allocation of task within team, handling queues and macro and airway bills,prepration of daily and weekly report.

 Preparing daily reports and keep checking of in transit vehicle Receiving and comparing of vendor invoice with purchase order(PO). Coordinating with sales executive and sales manager to meet service needs. Managing all stocks Invoice Audit Invoice data capture, matching invoices to purchase orders, and posting for payments.