• Managed and resolved up to 150 customer email inquiries per day, providing detailed technical support and guidance to ensure high customer satisfaction ratings in a fast-paced environment. • Utilized various communication channels to provide effective customer support, resulting in a 15% increase in customer satisfaction ratings. • Utilized technical skills to efficiently manage customer email support, ensuring timely resolution of inquiries and maintaining a high level of customer satisfaction. • Assisted with customer requests and answered questions to improve satisfaction. • Completed day-to-day duties accurately and efficiently. • Utilized technical skills in customer relationship management (CRM) software to effectively document and track customer inquiries, ensuring quick and accurate resolution. • Implemented an email tracking system, resulting in a 20% decrease in errors and an increase in customer satisfaction.

. Provided academic advice and support to students regarding course selection, degree requirements, and university policies. . Assisted in the development of student education plans by providing guidance on available courses and program options. . Resolved inquiries from faculty members about curriculum updates or changes. . Advised and mentored undergraduate students to promote success and academic progress. . Advised students on course selection and academic pathways.