Deepesh Thapa Email & Phone Number

Jaipur, Rajasthan, India

 Currently working on Bharti CEN migration project which involves migration of Nokia SAR8, SAS routers to new IXRE routers. MOP preparation and validation by checking services on old devices, MOP execution during downtime and troubleshooting. Proper execution of downtime activities by strictly adhering to existing change process, taking back-up and doing service testing before and after the activity. Co-ordination with customer’s multiple service testing teams, circle team, field engineer and supporting them technically for smooth completion of downtime activities. Executing lab testing for new services and supporting teams internally before execution of downtime activities. Maintaining maximum uptime of all network devices, supporting TAC team in critical outages during migration to minimize network downtime. Working as L3 engineer and assisting other L1/L2 engineers for resolving any issues faced by team.

Gurugram, Haryana, India

Worked onsite in Ethiopia for customer Safaricom Ethiopia PLC for past one year. Safaricom is one of the largest telecom operators in Kenya and Ethiopia.Handling the overall deployment of IP devices like router, switches, firewall, BITS, NCE in network including installation, integration and migration.Integration of new NE9000-8 IPRAN router, PTN6900-2-M14 Aggregator router, ATN950D Pre-aggregator router and ATN910C Access router in Safaricom network as per the LLD.Integration of NCE switches and servers on customer LAN network with Arista Team for OAM management of devices and new nodes integration on NCE. Also, worked on BITS clock and firewall too for IPSEC.Testing new fiber & MW links and integrating new PTN and ATN nodes based on the LLD.Integration of 2G/3G/4G sites on PTN/ATN routers in coordination with wireless, transmission, power and field teams.Guiding the local staff and training them for new router integration, testing, service migration, license upload, patch upload, checking alarm, port power status etc.Supporting wireless team for new BSC/RNC integration and testing core services with Nokia team as Core network is on Nokia and we have EBGP NNI with Nokia routers.Performing all major change related activities in network by raising RFC and also working on handover of live nodes to MS team for daily monitoring and outages.Working with TAC team for new design implementation or if any fault in the network as per the RFC raised.Working on completion of Site Acceptance with customer, performing PAT & PAC and revenue trigger post acceptance by customer.Maintaining IP sheet and updating the same in portal, providing additional IP’s to different teams as per requirement for network enhancement.

Hyderabad, Telangana, India

Part of SNOC IP – Change management Team, handling change request’s for VIL internal customers.Responsible for integration and go live of new nodes of Nokia, Huawei, Cisco Juniper and ZTE make in network.Good knowledge of HPSM, HP service manager ticketing tool where all CR requests are processed.Handling all customer escalation during network outages and providing resolution to ensure SLA.Performing network change related activities such as node insertion, bandwidth upgradation, 2G 3G 4G new sites roll-out, new NNI creation etc.Performing critical downtime activities, troubleshooting & co-ordinating with different team to ensure services restoration.Following up with Operations & TAC team to resolve pending cases logged during service outages and timely closure as per SLA.Maintaining data base back-up and various trackers for smooth operation.

Guwahati, Assam, India

Responsible for supporting Project & Operations team to integrate new routers & resolution of critical service outages of customer’s 2G, 3G & 4G network.Planning & executing new services based on customer requirements and following up with Planning & TAC team for complete services migration & testing.Implementation of 2G, 3G & 4G technologies on Service Routers for MME, SGW, SGSN/GGSN & OSS reachability for BSC’s & 4G ENodeB’s.Following up with circle operations & TAC team to resolve pending cases logged during service outages and timely closure as per SLA.Performing critical downtime activities, troubleshooting & co-ordinating with different team to ensure services restoration.Good knowledge of Nokia SAM 5620 tool for alarm monitoring, utilization report & other various types of reports.Performing BSC’s, RNC’s, 4G EnodeB’s, 3G ICR services migration & testing on service routers, creating MOP’s for services migration.Good knowledge of QoS, IPSLA, NTP, PTP sync configuration & implementation.

Guwahati, Assam, India

Performing router Installation & Integration, making site reachable and handing over to L2 NOC for proper link testing.Testing & integration of services as per the provided Network Design Diagram and Network Implementation Plan.Performing downtime activities for up gradation of Network or any change in Network design based on network up gradation.Performing link testing and O&M activity during services outages to find the actual cause of link failure and making sites operational.Terminating 4G sites either on fibre or microwave backbone and making it reachable from Parent site.Performing network parameter changes as and when required like metric change, NTP, PTP, IPSLA, QoS configuration changes.

New Delhi Area, India

 Sound knowledge of Customer Service Delivery and Assurance, Customer Relationship Management and working as per SLA. Resolution of logged trouble tickets by coordinating with local vendor and internal teams. Full responsibility of Assurance of Enterprise customers of Delhi Region and resolution of all customer's queries and faults. Working on Fault tickets on daily basis generated by customers of Delhi region in case of any issues in the circuit. (Whether its service affecting or non-service affecting). Troubleshooting on different platforms and ensuring closing of fault ticket within the given TAT by coordinating with Technical team and escalating the issues to internal teams for resolution to ensure SLA. Co-ordinating planned activities with customer and internal teams involving Upgradation or Downgradation of bandwidth, shifting of circuits, fault management activities, Change in IP pool, Redundant/backup link. Daily review meeting with Enterprise customers and discuss the services offered by the company. Scope of improvement, resolving persisting issues and handling customer queries. Handling customer escalation pro-actively during mass outages and major service issues and providing continuous updates to customer until resolution. Assisting sales team in business acquisitions, planning for enhancing business with existing clients and retention of existing clients. Strong planning, management and decision making skills.

Gurgaon, India

 Responsible for service delivery and e2e link implementation for Bharti Wholesale customers within committed SLA as agreed upon. Implementing complex and large projects according to the solution design as per customer requirement analysis, including L3 troubleshooting with MPLS/ISP NOC. Co coordinating with various International and domestic telecom players for links (E1/DS3/STM-1/STM-4/STM-16) Implementations, installation and commissioning.  Co-ordinate with NOC and Field Engineer for proper provisioning, troubleshooting and testing of link for final delivery. Service review with channel partners and local level service providers. Follow project plan against assigned deliveries and track progress against the project plan.  Interacting with customers, maintain good relationship so as to minimize escalations calls and mails. Ensure Quality of Deliveries in parallel coordination with other departments of BHARTI to expedite the deliveries like material, planning, NOC. Timely escalations of problems as per Escalation matrix.

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering, A

Activities and Societies: Actively participated in College activities and other programs. B. Tech course in Electronics and Communication.

Diploma, Electronics Engineering, A

Three years diploma course in Electronics Engineering.