Deepesh Tripathi Email & Phone Number

Dublin, County Dublin, Ireland

I lead the response to high-risk incidents and crises impacting the platform's Trust & Safety, working across multiple regions to protect users, products, and the brand. I am coordinating efforts with cross-functional teams in Government, NGO's, Public Policy, Legal, Engineering, and Product to ensure quick and effective resolution of incidents. I analyse.

Dublin, County Dublin, Ireland

Admin of Indians in Dublin is the Facebook page with the most followers of the Indian community in Ireland (39K followers)

Dublin, County Dublin, Ireland

• Responsible for managing a multi-lingual team of Agents, SME's and ATL's based in Dublin for an account with a global client and drive and manage global initiatives.
• Working closely with the Ops Manager and support with clients demands, escalations, weekly and monthly business review preparation.
• Manage team performance to meet client SLA’s and KPI’s, including metric reporting on team performance.
• Partner with analyst, operations, engineering, and quality teams to identify and deploy data sources, systems, and tools that can support the Child Abuse Content Policy Specialist team workflows.
• Collaborate with analysts, engineering, and other functional teams to ensure feedback loop from content moderation, pilots, experiments is maintained and iterated on.
• Ensure that all requests are scrutinised and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.

County Dublin, Ireland

• Manage a high performing team of approx 30-35 multilingual agents,
• Manage KPI’s, ensure deliverables are exceeded and revenue is achieved,
• Identify barriers and areas of improvement to secure continues success of the service,
• Develop, coach and manage team members with the support of Team Lead and QA team to ensure operational excellence,
• Focus, motivate and inspire the team in a goal,
• Create a learning environment to ensure that the transfer of knowledge and insight occurs,

County Dublin, Ireland

Certified Trainer from Accenture

County Dublin, Ireland

• Responsibilities:
• Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content on Social Media, to ensure there are no violations of policies.
• Responding to notification of potentially sensitive information in an appropriate manner by validating the inquiry and performing further investigation. This may include cooperating with subject matter experts to.
• Understanding and performing content reviews under supervision for International and Domestic cases. following client processes and procedures at all times.
• Ensuring all social media content complies with all published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Being accountable for workable solutions and processes within your specific area of responsibility.

Ireland

• One to one telecommunication with the customers in and around Dublin to handle technical issues regarding the broadband, telephone and Television.
• I have an ability to solve the issues with an higher FCR.
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries.
• Analysing call logs so you can spot common trends and underlying problems.
• Updating self-help documents so customers/employees can try to fix problems themselves.

Dublin, Leinster, Ireland

• Key Responsibilities:
• Efficiently trained on operations and management of cash handling and customer service.
• Experienced working with sectional managers to deliver on time.
• Provided consistency and advised adequate solution to every customer’s request.
• Analyzed weekly performance reports for front-end and maintained results against standards.
• Proficiently prepared End of Day Balance Sheet for cash office.

Madhya Pradesh

• Business Development Manager at CRISIL Limited - a Standard & Poor's Company Working as a Business Development Manager for CRISIL Ratings. Responsible for generating revenues from Madhya pradesh Region (through new.
• Thorough understanding of SMEs, their dynamics & characteristics
• Sophisticated personality
• Result oriented, systematic & organized approach towards work
• Innovative with go getter attitude
• Effective handling of negotiations

Indore Area, India

• Revenue generation by Client handling.
• Maintain Client information in CRM.
• Involvement in organisation's activities;
• Keep regularly updated with market movements.
• Meeting expectations by delivering desired calling hours.
• Proper planning, execution & control.

Bhopal Area, India

• Monitor upcoming projects and tenders and track them to closure.
• Gathering competitive intelligence on competitors and market participants.
• Customer relationship management through regular visits and awareness programs.
• Liaison with commercial department for order management activities.
• Achieving individual targets through effective funnel management

Master Of Science (Ms), International Marketing, A

Activities and Societies: Student Ambassador for Consecutive 2 years, Sports Captain, Industrial VisitsDublin, Ireland ( Europe)

Master Of Business Administration (M.B.A.), Marketing

Activities and Societies: Participated and played Basketball as well as Snooker. Organizer for a Blood Donation Camp. SIX SIGMA COURSE OF.

Mental Health First Aider, Mental Health

The role. In general, the role of a Mental Health First Aider in the workplace is to be a point of contact for an employee who is.

Lean Six Sigma Green Belt Certification, Lean Six Sigma

Six Sigma is a set of techniques and tools for process improvement. It was introduced by American engineer Bill Smith while working at.

Bachelor'S Degree, Commerce, 75 %

Activities and Societies: VETA: A full hand on Experience on English Language and Personality Development Won Inter College Basketball and.