#Onboarding: Helping SapphireIMS customers to get started with the product /service, and ensure they get value quickly by being user-friendly with the tool #Customer engagement: Check-in and following with customers to ensure they are using the Sapphire IMS product regularly, and keeping them engaged in knowing other flavors of the module.#Customer loyalty: Build customer loyalty and reduce churn so they can be focused on continuing the tool and give up-sell to enhance the… Show more #Onboarding: Helping SapphireIMS customers to get started with the product /service, and ensure they get value quickly by being user-friendly with the tool #Customer engagement: Check-in and following with customers to ensure they are using the Sapphire IMS product regularly, and keeping them engaged in knowing other flavors of the module.#Customer loyalty: Build customer loyalty and reduce churn so they can be focused on continuing the tool and give up-sell to enhance the business.#Issue Resolution: Identify, communicate, and resolve customer issues, and work to prevent support issues.#Customer Advocacy: Advocate for customers internally with sales, development, and QA teams #Product promotion: Promote the SapphireIMS brand and products, and entice customers to adopt new features.#Account management: Manage account metrics, and work to grow account usage and product adoption#Training: Conduct onboarding, implementation, and training sessions, and provide customized training content for each SapphireIMS onboarding customer #Relationship building: Build close, long-term relationships with SapphireIMS customers, and act as a trusted advisor #Initiation: Drives project initiation for projects of high complexity by driving commitment to delivery resources, assigning resources across workstreams, and creating complex work breakdown structures with the delivery team. #Monitoring & Control: Proactively manages risks and issues within and across large, complex projects leveraging previous experience and subject matter expertise to evaluate trends in risks and optimize mitigation strategies across projects using qualitative analyses (e.g., probability, impact, urgency) mitigation plan for high impact/probability risks.#Closure: Drives timely project closure by ensuring completion of project sign-off tasks i.e. project sign-off Acceptance Show less

Project & Delivery Management, Presales Consulting, Go-To-Market Strategy, RFQs, RFIs, RFPs, Cost-Effective Solutions,Business Case Development, Client Relationship Management, Partnership engagement with OEM

Google Workplace & Freshworks products Project & Delivery Management, Business Process improvements &Analysis, Change Management & Control, Deployment Management & Design, Governance & Communications, Problem Solving & Conflict Resolution, Risk Management & mitigation , Stakeholder & Scope Management, Data migrationUAT, Escalation & Transformation, Team Building & Leadership

Projects : Marico Ltd & Thomas Cook Managing IT infrastructure i.e. Service Desk, Data Centre, Network Management, Backup(Avamar, Symentac) & Storage, Server & OS Management, Asset Management, AMC, Vendor Management & Security Management, Expenses-Budget Vs Actual & Analysis-Cost optimization

Project : KPMG IndiaService Management, Service Tracking, Service Execution, Knowledge Management, People Management, Asset, contract & Vendor Management, Business Development & Customer relationship management, Account operations & Audit.

ITIL, Incident,Service request & Change management,Ticketing Handling & Escalations, Documentation, Training & Knowledge base, Team management, Technical & Functional management.

RT Outsourcing Ltd (now referred Intarvo Technologies)​ Acer-Operation is an end to end service operation for the Consumer Desktop, Commercial Desktop, Individual Monitor & Notebook. In Acer-operations we provide marketing, Online Technical support and door to door replacement services to its end users, Corporate users and OEM partners all across India.