Experienced in the Development and Support of various Java-based products and applications. Currently working as a Senior Support Engineer at Fivetran. Worked as Technical Support Engineer at Atlassian. Worked as Senior Support Consultant/Customer Success Manager for IBM Enterprise product Host On-Demand Client Advocate of IBM Enterprise Accounts Experience in Customer Relationship & Satisfaction and Service Delivery Certified ITIL Practitioner and Oracle Certified Java Developer Experience on Design and Construction tools (Rhapsody, RAD, and RSA) with IBM India Software Labs Excellent problem-solving, debugging capabilities and solution-oriented approach Agile methodology PractitionerCustomer Competency - Product Support Specialist | Managing Hosted SaaS Apps | Escalation handling | Client Advocacy | Customer success Manager | Problem Solving | Troubleshooting | Coach | Excellent & Interpersonal skillsTechnical Competency - Products: Atlassian Confluence, JIRA, IBM Host On-Demand, HACPEE, rational Products – RAD, RSA, RhapsodyOperating System: Windows, LinuxCloud Technologies: AWS, Migration Support from Server to CloudWeb Technologies: Apache Http Server, IIS, IBM Http Server, HTTPProgramming Languages: Core Java, JavaScript, OOPS, HTML, JSP, XML, JSONDatabase: MySQL, PostgreSQL, Oracle DBNetwork Technologies: Tomcat, Apache, WebSphere, JBoss, TCP/IPIdentity: SSO, OAuth, LDAP, ADCollaboration Tools: Google Workspace | Slack | Zoom | JIRA | Confluence | MS Office | Trello
Listed skills include Core Java, Jsp, Sql, Mvc, and 15 others.