Deepesh Jain Email and Phone Number
Deepesh Jain personal email
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Experienced in the Development and Support of various Java-based products and applications. Currently working as a Senior Support Engineer at Fivetran. Worked as Technical Support Engineer at Atlassian. Worked as Senior Support Consultant/Customer Success Manager for IBM Enterprise product Host On-Demand Client Advocate of IBM Enterprise Accounts Experience in Customer Relationship & Satisfaction and Service Delivery Certified ITIL Practitioner and Oracle Certified Java Developer Experience on Design and Construction tools (Rhapsody, RAD, and RSA) with IBM India Software Labs Excellent problem-solving, debugging capabilities and solution-oriented approach Agile methodology PractitionerCustomer Competency - Product Support Specialist | Managing Hosted SaaS Apps | Escalation handling | Client Advocacy | Customer success Manager | Problem Solving | Troubleshooting | Coach | Excellent & Interpersonal skillsTechnical Competency - Products: Atlassian Confluence, JIRA, IBM Host On-Demand, HACPEE, rational Products – RAD, RSA, RhapsodyOperating System: Windows, LinuxCloud Technologies: AWS, Migration Support from Server to CloudWeb Technologies: Apache Http Server, IIS, IBM Http Server, HTTPProgramming Languages: Core Java, JavaScript, OOPS, HTML, JSP, XML, JSONDatabase: MySQL, PostgreSQL, Oracle DBNetwork Technologies: Tomcat, Apache, WebSphere, JBoss, TCP/IPIdentity: SSO, OAuth, LDAP, ADCollaboration Tools: Google Workspace | Slack | Zoom | JIRA | Confluence | MS Office | Trello
Fivetran
View- Website:
- fivetran.com
- Employees:
- 416
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Senior EngineerFivetran Aug 2022 - PresentI work closely with Fivetran customers to support their journey in implementing Data Pipelines, takes end-to-end ownership of their issue resolution including initial troubleshooting, identification of root cause, impending escalations and till resolution. I collaborate with engineering team to report & investigate the customer problems, and provide inputs to the Feature/Product roadmap, works on creating the solutions knowledge base. Collaborate and provide guidance, and training to other team members.Technical Skills: Excellent knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres).I have advance level of database experience which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advance DBA experience on any relational databaseI possess knowledge of Networking such as latency issues, debug error in connection issuesStrong Unix or Linux OS experienceStrong Application development or Enterprise support experience along with solid understanding of data Warehousing fundamentals and concepts.
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Enterprise Support EngineerAtlassian Jan 2020 - Aug 2022Bengaluru, KarnatakaProducts Supported: Confluence and JIRA software- Subject matter expert in providing the enterprise grade support to the Atlassian customers- Perform problem solving of complex tickets, summarize root cause, recommend solutions and then escalate when appropriate- Assisting global teammates in driving long-running tickets in your areas of expertise to resolution- Helps customer in migration of their Server technologies to Cloud Technologies (AWS, Azure)- -
Senior ConsultantHcl Technologies Oct 2016 - Jan 2020Products Supported: IBM Rational Host On-Demand (HOD) & HACPEE- Primary Point of Contact for customers for various issues, services engagement and enhancements.- Client advocate of the customers to ensures the customer’s satisfaction with the HOD/HACPEE products.- Enable replication and debugging of issues to verify product related bugs, resolving customer issues involving code error diagnosis, debugging, validation, and root cause analysis.- Technical explanation/solution for the various queries/issues raised by high profile Fortune 500 customers.- Provide inputs to development team on Product Features which should be delivered as a part of Product Road Map and based on customer’s needs.- Provides technical description of the feature for usability purpose and demonstrate the product feature to the worldwide teams.- Create and curate knowledge-based articles and documentation to help customer’s self-serve, E.g. prepared videos to demonstrate product features- Performed static code scanning using IBM AppScan to check vulnerability in IBM Host-On Demand.- Providing training & Mentoring for new team members. -
System Software EngineerIbm India Private Limited Sep 2015 - Oct 2016IBM Host On-Demand (HOD) Product.-Worked as a java developer and support engineer for HOD product.- Worked on various customer queries and complex issues.-Expertise on installation and configure of product on various client environments.-Created product documents and video's to educate clients. -
System Software EngineerIbm India Private Limited Jul 2012 - Aug 2015Rhapsody, RAD, and RSA-Provided Consultation and Software Support Services to clients using IBM Rational Rhapsody, a modeling product based on UML, standards. Rhapsody helps clients to create real-time or embedded systems and software based on Model Driven Development (MDD) using Rational Rhapsody supported across languages C, C++, Java and Ada-Developed Rhapsody Java APIs for client as per their business requirements.-Working Knowledge on Rational Software Architect, a MDD approach for design and development-Working Knowledge on Rational Application Developer, Software accelerates the development and deployment of Java, Java EE, Web 2.0, mobile and portal.-Working knowledge on Websphere Application Server.-Published various tech notes/documents for products – RAD, RSA and Rhapsody.
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Software EngineerMphasis An Hp Company Apr 2010 - Jul 2012Bangalore-Worked as a Software developer.-Involved in development of java/j2ee based web application.-Provide production and deployment support for various application.-Impact analysis, Estimation and delivery of the new Changes requests. -
Software EngineerNetcastle - Digitising Business Communication Jul 2009 - Apr 2010BangaloreJava Developer @Startup-Worked as a software developer on java based application-Designing of web pages and Oracle PL/SQL.
Deepesh Jain Skills
Deepesh Jain Education Details
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Rajiv Gandhi Technical UniversityComputer Science
Frequently Asked Questions about Deepesh Jain
What company does Deepesh Jain work for?
Deepesh Jain works for Fivetran
What is Deepesh Jain's role at the current company?
Deepesh Jain's current role is Data Integration | Fivetran | Ex-Atlassian | Ex-IBMer.
What is Deepesh Jain's email address?
Deepesh Jain's email address is de****@****ail.com
What schools did Deepesh Jain attend?
Deepesh Jain attended Rajiv Gandhi Technical University.
What skills is Deepesh Jain known for?
Deepesh Jain has skills like Core Java, Jsp, Sql, Mvc, Oracle Sql, Servlets, Uml, C, C++, Software Design, Javascript, Java.
Who are Deepesh Jain's colleagues?
Deepesh Jain's colleagues are Jody Eckman, Martin Knazovicky, Girish Sathyanarayana, Mikhail Maksyuta, David Benco, Mealla M., Forrest Brandt.
Not the Deepesh Jain you were looking for?
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Deepesh Jain
Delhi, India1gmail.com -
Deepesh Jain
Mumbai -
Deepesh Jain
Founder & Ceo, Durapid Technologies | Enterprise Architect | Assisting Enterprises With Seamless Digital TransformationJaipur1outlook.com -
Deepesh Jain
Enterprise Architect | Sap | Hana | Crm | Iot | Digital | C4C | Cloud | Mobility| It Application HeadGurgaon4yahoo.co.in, rediffmail.com, ibm.com, siegwerk.com -
DEEPESH JAIN
Head - Supply Chain Management (6 Plants) At An Automotive Mnc (Blackstone Invested Indian 1500 Crore Group)Delhi, India
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