Deepesh Jain Email & Phone Number

I work closely with Fivetran customers to support their journey in implementing Data Pipelines, takes end-to-end ownership of their issue resolution including initial troubleshooting, identification of root cause, impending escalations and till resolution. I collaborate with engineering team to report & investigate the customer problems, and provide inputs to the Feature/Product roadmap, works on creating the solutions knowledge base. Collaborate and provide guidance, and training to other team members.Technical Skills: Excellent knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres).I have advance level of database experience which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advance DBA experience on any relational databaseI possess knowledge of Networking such as latency issues, debug error in connection issuesStrong Unix or Linux OS experienceStrong Application development or Enterprise support experience along with solid understanding of data Warehousing fundamentals and concepts.

Bengaluru, Karnataka

Products Supported: Confluence and JIRA software- Subject matter expert in providing the enterprise grade support to the Atlassian customers- Perform problem solving of complex tickets, summarize root cause, recommend solutions and then escalate when appropriate- Assisting global teammates in driving long-running tickets in your areas of expertise to resolution- Helps customer in migration of their Server technologies to Cloud Technologies (AWS, Azure)-

Products Supported: IBM Rational Host On-Demand (HOD) & HACPEE- Primary Point of Contact for customers for various issues, services engagement and enhancements.- Client advocate of the customers to ensures the customer’s satisfaction with the HOD/HACPEE products.- Enable replication and debugging of issues to verify product related bugs, resolving customer issues involving code error diagnosis, debugging, validation, and root cause analysis.- Technical explanation/solution for the various queries/issues raised by high profile Fortune 500 customers.- Provide inputs to development team on Product Features which should be delivered as a part of Product Road Map and based on customer’s needs.- Provides technical description of the feature for usability purpose and demonstrate the product feature to the worldwide teams.- Create and curate knowledge-based articles and documentation to help customer’s self-serve, E.g. prepared videos to demonstrate product features- Performed static code scanning using IBM AppScan to check vulnerability in IBM Host-On Demand.- Providing training & Mentoring for new team members.

IBM Host On-Demand (HOD) Product.-Worked as a java developer and support engineer for HOD product.- Worked on various customer queries and complex issues.-Expertise on installation and configure of product on various client environments.-Created product documents and video's to educate clients.

Rhapsody, RAD, and RSA-Provided Consultation and Software Support Services to clients using IBM Rational Rhapsody, a modeling product based on UML, standards. Rhapsody helps clients to create real-time or embedded systems and software based on Model Driven Development (MDD) using Rational Rhapsody supported across languages C, C++, Java and Ada-Developed Rhapsody Java APIs for client as per their business requirements.-Working Knowledge on Rational Software Architect, a MDD approach for design and development-Working Knowledge on Rational Application Developer, Software accelerates the development and deployment of Java, Java EE, Web 2.0, mobile and portal.-Working knowledge on Websphere Application Server.-Published various tech notes/documents for products – RAD, RSA and Rhapsody.

Bangalore

-Worked as a Software developer.-Involved in development of java/j2ee based web application.-Provide production and deployment support for various application.-Impact analysis, Estimation and delivery of the new Changes requests.

Bangalore

Java Developer @Startup-Worked as a software developer on java based application-Designing of web pages and Oracle PL/SQL.