Deepesh Kumar Malik Email and Phone Number

Data Analysis and Insights: Utilize SQL and Power BI to analyze data and provide actionable insights.Stakeholder engagement: Communicate technical findings effectively to non-technical stakeholders.

Conducted in-depth analysis of customer behaviour and trends to identify factors impacting customer retention and churn rates.Developed and implemented customer segmentation strategies to target high-value customers and create personalized retention initiatives.Collaborated with cross-functional teams, including marketing, sales, and customer service, to develop customer loyalty programs and initiatives.Utilized data analytics tools and techniques to evaluate customer feedback, satisfaction surveys, and customer support interactions to identify areas for improvement.Created and maintained customer retention metrics and dashboards to monitor key performance indicators (KPIs) and track the effectiveness of retention efforts.Conducted root cause analysis to identify reasons for customer churn and recommended actionable solutions to mitigate churn risks.Collaborated with product development teams to integrate customer feedback into product enhancements and drive customer-centric improvements.Conducted predictive modelling and data mining to identify early warning signs of potential customer churn and develop proactive retention strategies.Analyzed customer lifetime value (CLV) to determine the profitability of customer segments and inform retention strategies.Collaborated with stakeholders to develop and implement customer win-back campaigns, leveraging data-driven insights and customer segmentation.Monitored industry trends and best practices in customer retention, incorporating relevant strategies and tactics into retention initiatives.Prepared reports and presentations for senior management, highlighting customer retention performance, trends, and actionable recommendations.

•Data-Driven Insights: Utilized customer data to shape customer-centric strategies, resulting in a 10% increase in repeat business.•Workforce Planning and Logistics: Led workforce planning efforts at manufacturing warehouse, and optimized sales and logistics operations to ensure timely delivery of goods, optimizing transportation and distribution networks. Implemented tracking systems to monitor shipment progress and resolve any bottlenecks.•Revenue Growth: Generated over INR550,000 leading to a 12% growth in revenue through client acquisitions and partnerships.

• Sales and Client Management: Led sales efforts, securing major contracts with renowned brands and e-commerce companies.• Market Research: Conducted analysis and gathered competitor insights, industry trends, and client feedback.• Stakeholder Management: Effectively managed relationships with diverse stakeholders including clients, internal teams, and external partners to ensure alignment of objectives and successful delivery of customer service solutions. • Fundraising and Contract Acquisition: Obtained small-scale contracts, generating over INR 20 lakhs in revenue.

•Project Management: Worked with leading clients in Government Healthcare, Automobile & Financial Services, and FMCG sector.•Web Development: Developed and maintained over 20 .NET websites based on ASP.NET MVC, jQuery, HTML, and JavaScript, working with diverse datasets and data pipelines consisting of CSV, XML, and JSON data. •Data Extraction and Pre-processing: Identified relevant client data sources such as SQL databases and Excel files, creating pipelines to extract, pre-process, and organize data while applying data manipulation techniques using SQL, Asp.Net, SSRS, and Excel.•Business Analysis and Requirement Gathering: Conducted thorough analysis and gather requirements to ensure alignment between system functionalities and client needs while performing requirement gathering, estimation, and impact analysis. Developed comprehensive functional specifications, including use cases, process flows, and user stories.•Workforce Planning: Experienced in managing workforce planning as part of PMO responsibilities, ensuring alignment with project timelines, deliverables and resource requirements, liaising with recruitment teams, project managers.•Performance Optimization: Optimized SQL scripts to enhance performance, resulting in increased efficiency and reduced load times by approximately 38%.•Configuration and Change Management: Managed configuration and change management processes, utilizing tools such as JIRA and Confluence. Ensured smooth deployment on various servers (development, integration, UAT, and production)•Testing and Defect Resolution: Created and validated test cases and handled defects on HPQC.•Recognition and Accolades: Received Champagne Accolade for excellent work in 2015-16, Silver Accolade for outstanding contribution to a project in 2013-14, and Bronze Accolade for exceptional performance in 2012-13.•Promotions: Joined company as graduate intern and got promoted to software developer, senior software developer and system and data analyst.