• Support and Maintenance of all IT services such as Applications, Operating systems, Hardware and Network. • Installation of computer hardware, operating systems, applications and other IT infrastructure components.• Installation Configuration & Troubleshooting of Windows operating systems, Microsoft Office• Installing Windows, Disk format/partition, Outlook troubleshooting, Updating drivers and Antivirus, Printer and server issues.• Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults Troubleshoot problems associated with network connectivity, and workstation hardware/software faults.• Managing the system security requirements such as user accounts, passwords, and file-access privileges.• Enhancing and maintaining production system backup requirements, ensuring that processes and procedures are followed and updated from time to time according to requirements.• Troubleshoot, debug, and diagnose customer issues encountered in the field.• Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.• Maintaining location specific IT documentations; keeping Software licenses and Hardware inventory up to date.• Manage the planning and implementation of information systems security, Firewall and anti-virus.
Listed skills include Routers, Switches, Firewalls, Routing, and 33 others.