Deepesh Solanki Email & Phone Number

Indore Area, India

• Perform systems/software administration, backup/recovery monitoring, problem resolution, and change management.• Installing Windows, Disk format/partition, Outlook troubleshooting, Updating drivers and Antivirus, Printer and server issues.• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on environment and escalate incidents as necessary.• Hardware & Software level of servicing Replacing Laptop spare parts Installation Up gradation of parts, spares, accessories of Laptops and Desktops Knowledge in Networking, Printers & Wireless Routers Ability to manage multiple tasks and priority• Desktop/Laptop hardware and OS installation, Patch installation, Desk side support-Windows and desktop installation and administration skills, Office applications Install, configure and Support OS Drivers.• Implementing, configuring and maintaining system & network hardware, software.• Performed network security management, Backup management, IT procurement and Vendor management

Madhya Pradesh, India

• Manage information technology and computer systems.• Plan, organize, control and evaluate IT and electronic data operations.• Expertise on Windows OS, windows Servers, OS engineering & applications Office products.• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems.• Act in alignment with user needs and system functionality to contribute to organizational policy.• Identify problematic areas and implement strategic solutions in time• Preserve assets, information security and control structures.• Handle annual budget and ensure cost effectiveness.• Maintenance and up keep of software, hardware and software licenses.• System designing, monitoring, reporting and problem resolution based on industry best practices.

Madhya Pradesh, India

• Maintained LAN servers, workstations, Laptops, Switches, firewalls, routers and other inter networking products.• Co-ordinate with department, internal team, clients and vendors for any IT related requests/requirements /issues.• Ensuring quality services are delivered within SLA & Time Estimating.• Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization.• Monitoring and Reporting Progress, Creating Charts and Schedules: Analyze status report and troubleshoot problem areas.• Resource Planning: Coach, mentor and motivate team members.• Train employees across multiple departments on server operations, monitoring, reporting.• Manage Escalations from both client and internal team.• IT Audits, Report and Monthly/Quarterly meetings for Business improvement and achievements.• Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.• Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements.

Mumbai Area, India

• Manage WAN, LAN and WLAN Networking.• Computer assembling and maintenance troubleshoot hardware, software & Network problems.• IT infrastructure management -Vendor management -IT policies & procedure.• Manage and report on allocation of IT budget -Conducting regular system audits.• Manage time frames for major IT projects including system updates, upgrades, migrations & out.

Master Of Business Administration - Mba, System (Information & Technology), 60

Bachelor Of Engineering - Be, Computer Science & Engineering, 70 %

Hsc, Physics,Chemistry,Maths, 67%

Activities and Societies: Actively Participated in Cultural & Social Activities Participate in science exhibition.

Ssc, Mathematics, 71%

Activities and Societies: Actively Participated in Cultural & Social Activities Work creatively with ideas to learn about science.