Providing life skills training and personality development training. Active involvement in Hiring and Assessing. Rolling out monthly training calendars. Conducting Behavioral and Soft Skills Trainings internally on topics like Customer Service, Conflict Resolution, Basic Presentation Skills, Building Rapport, Email Etiquettes, Apology, Empathy, etc. Conducting Parenting Workshop and Teacher Training Workshops. Mentoring and counseling new hires on skills such as questioning skills, communication skills, body language, expressions, creative and critical thinking etc. Developing Training Content. Coordinating with senior management of the client schools. Preparing annual reports depicting performance of the students.

Catering US Market and responsible for verification of credit card applications for high net worth companies. Query Handling and Resolution through communication with clients via Chat/ Phone Calls/ Emails; providing information and updates as required. Involved in preparation of MIS Reports on an ongoing basis including daily tracker (overall production, pending and EOD summary reports). Coordinating with various stakeholders within American Express and resolving the issues faced by team by discussion over calls and emails. Giving process walkthroughs to Senior Management till the level of SVP and updating Senior Management on all business activities, policy and procedural changes, end of the day updates etc. Updating SOPs. Rolling out weekly task calendars for the employees. Conducting CRT and OJT and acting as a point of contact in case of any query. Helping new hires in their training sessions to understand the process and performing Quality Checks on the cases worked upon by them. Employee Engagement SPOC.