Deepika Badada Email & Phone Number

Amsterdam, North Holland, Netherlands

• Conduct full tests for Xiaomi products• Perform software testing including interoperability and compatibility with live network• Perform performance testing and verification including driving tests, voice quality, data throughput• verifying local market requirements including language integrity, local operator and government regulations• Reporting detected field issues along with the detailed description for test environment/ scenario and required logs to be analysed by R&D• Testing new emerging telecommunications network technologies ( such Volte, VOWIFI and 5G and verifying compatibility and inter-operability of Xiaomi products with Netherlands telecom operators

Amsterdam, North Holland, Netherlands

• Conducted LTE and CDMA wireless testing of RF and protocols on mobile products• Implemented procedures for debugging and engineering support services for wireless clients• Executed processes for detailed analysis and reporting of faults found in system performance assisted in creation and modification of test plans as per detailed technical requirements coordinated with test leads for determination and problem resolution of technical issues• Prepare the test data and faults along with test scripts utilizing test management tools supported by technical team members in the execution of test scripts as per the controlled procedures• Supported field testing of national operators

Netherlands

Bengaluru Area, India

• Administer, manage and carry out all aspects of the Change Management• Conduct weekly CAB meetings, Communicate and follow-up with stakeholders• Organize weekly reviews of the team and attend service improvement programs• Provide effective client communications, Communicate with any levels to accomplish the task• Recommend process, procedure and tool improvements, also Provide Guidelines for the Development/Enhancement of Change management Tool.• Conducting Process Training for ITIL users• Working closely with various divisions within the service organizations and ensure the support level adheres to the agreed SLAs• Conduct periodic assessments, do gap analysis and suggest roadmaps for improvement in service processes based on ITIL best practices and business objectives of the organization• Approve the Low and Medium priority change requests, also ensure the process compliance • Worked as Back up Change Manager• Produce weekly Change management statistics.

Bengaluru Area, India

• Registering the DNS entries for any device which is being implemented on Network using Infoblox. Followed the change management process in ITSM tool.• DHCP Pool allocation.• Static IP allocation for device which being implemented on Network.• Managing the IP inventory for availability of static IP addresses and producing the reports about the same to customers.

Incident Management:• Providing L1 and L2 Network Support & troubleshooting the basic problems within the Local area network.• Location in charge for hands/field support at a specific location.• Carried out end to end Network test for project go live.• Assisting the local IT with the details of Virus infected computers.Change Management:• Generating change management tickets.• Preparing and applying core device changes for any subnet which gets into the Live Network.• Handling service request tools for port activation/deactivation.• Configuring additional features in the existing network as per the requirements.• Adding or removing the IP/ DNS from Infoblox.• Allow or deny the IP’s as per the requirement.• Installing the LAN devices into server room(s).• Creating QIP Scope for new IP Subnets.• Blocking and releasing the interfaces

Bengaluru Area, India

• Providing L1 assistance to internal employees of IBM India Private Limited.• Escalating the issues to second level if it wasn’t a First call resolution.• Assist users via the chat interface, if needed.• Hands on experience with multiple Incident Management tools.

Diploma In Electronics & Communication, Electronics And Communications Engg

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