Deepika Katoch Email & Phone Number

Affable, genial, highly versatile professional with multi-faceted role as a Sr. Flight Attendant. I offer more than 28years of experience, providing memorable customer service, team management, leadership experience in staff development on domestic and international flights.  Safety minded professional,providing team oriented training,mentorship and development tools to new recruits. Delivered invaluable travel experience with keen attention to detail to augment quality service and safety on all flights.   Customer service: Adherence to service procedures leading to utmost customer satisfaction. Conducting and supervising routine safety checksRespond to emergencies: Responding to all types of aircraft emergencies during the flight.Teamwork and leadership:  Ensure systematic and smooth work atmosphere amongst colleagues, training new hires to perform cross training exercises with experienced colleagues. 5.Leadership experience in staff development: team oriented training and development coordinator, organized and edited training manuals.Highly appreciated by Lufthansa Germany management for coordinating and handling crew personal belongings during the Oberoi terrorist attack (26/11) in Mumbai. Participated with Lufthansa Mumbai ground staff, to plan and execute post evacuation procedures with the Oberoi Hotel. Chosen for inaugural Lufthansa flight between Munich and Mumbai with German press and dignitaries on-board (26th Oct 2008). Chosen for dignitary flights (His Holiness XIV Dalai Lama) Guest interfacing,time management, relationship building, leadership and team management ,training coordinator being my strengths. I have the ability and knowledge to assess, anticipate and meet multiple guest requirements at high quality standards,work under time pressure and provide true hospitality and guest services. I have extensive leadership experience in staff development and training, mentorship and coordinator role. Currently exploring roles within softskills segment and available for discussions. Feel free to DM

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  Senior Flight Attendant

  Lufthansa

  Feb 1996 - Present

  Initiated/led pre-flight service briefings specifically for Indian cuisine with cross cultural peer group. Popular and chosen senior Indian crew for business class ‘signature service’. Achieved reduction of ground time for turnaround flights by approx. 20 mins by assisting the crew team through immigration/customs / security protocols / swift handover from catering staff to expedite boarding.Chief-coordinator PAN India for crew recruitment, assisted HR Team in short listing 150+ resumes in a four-day recruitment drive Nominated by Asian team leader to attend workshop conducted by Lufthansa on the following key focus areaso   Service Professional courseo   Service Philosophyo   Jobs and procedures along the service chaino   Root-cause analysiso   Cross departmental Focus Group Discussions Rated ‘exceptionally compatible’ by peer group in the post flight online assessment. Consistently appreciated for being an amiable coordinator between ground staff and in-flight crew.