• Responsible for staffing across FMC, FPC and TNM projects• Creating Service Request, identifying resources for the project• Resource Management - Handling 250+ resources across offshore and onsite • Handling time sheet queries & Validating invoices generated • To maintain tracking of SOWs, help all the PMs to create milestones for the project with sales support team.• Assisting the team in project tracking and reporting & also working with project managers in submitting… Show more • Responsible for staffing across FMC, FPC and TNM projects• Creating Service Request, identifying resources for the project• Resource Management - Handling 250+ resources across offshore and onsite • Handling time sheet queries & Validating invoices generated • To maintain tracking of SOWs, help all the PMs to create milestones for the project with sales support team.• Assisting the team in project tracking and reporting & also working with project managers in submitting GMA & GME• Resource Management• Client Services Show less

• Prepare and maintain project schedules, meetings and development agenda.• Assist in project tracking and reporting.• Track Purchase and Quote Orders and work with account team to generate quotes. Keep track of Purchase Orders and help account team with reporting.• Help the team to track and maintain the price sheet every quarter. • Resource assignment through Cisco developed tool ‘Field Glass’ and tracking utilization

• Key responsibilities include Client services, people management and process excellence.• Ensure SLA adherence for the Team (Preparation of the SLA report and handling weekly SLA call)• Handling day-to-day process escalations• Participation in the governance meeting external & internal, if applicable documentation of the MOM• Documentation & Updating the Standard Operating Procedures (SOP), Process maps etc.• Complete & circulate the daily, weekly & monthly reports… Show more • Key responsibilities include Client services, people management and process excellence.• Ensure SLA adherence for the Team (Preparation of the SLA report and handling weekly SLA call)• Handling day-to-day process escalations• Participation in the governance meeting external & internal, if applicable documentation of the MOM• Documentation & Updating the Standard Operating Procedures (SOP), Process maps etc.• Complete & circulate the daily, weekly & monthly reports (like Quality, Productivity, process performance reports, MIS report etc.) on time• Follow up on the BCP with clients• Handling the work of assigning tasks to the group on a daily basis.Accolades:Individual contribution for July 2012Additional Responsibilities:• Conducting training sessions for the team on domain knowledge• Part of team building activity – planning the events, conducting the events.• Participated in several domain presentations for the team, Undergone majority of the training programs conducted by Mphasis Show less