· Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules.· Action on tasks and re-plan issues in Elsevier’s workflow management system, ensuring accurate and timely status reporting.· Prepare standard or custom reports as needed to society editorial offices and journal publishers· Implement continuous improvement to review processes and performance, ensuring high levels of quality and customer satisfaction.

• Ensured timely and high-quality processing of assigned customer orders, claims, agreements, and email requests in accordance with agreed Service Level Agreements (SLA).• Professionally addressed customer queries via phone and email, following best practice guidelines.• Led the reconstruction and documentation of Standard Operating Procedures (SOPs), resulting insubstantial gains in productivity, quality, and meeting SLA targets.• Prepared and delivered comprehensive weekly and quarterly business reports through Knime workflow to the leadership team, providing critical insights for strategic decision-making.• Served as a pivotal resource and provided support to the Account Manager throughout the sales process.• Collaborated effectively within a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as needed.• Established a network of resources to respond knowledgeably to customer inquiries, requests, and claims.• Coordinated with fulfillment centers and logistics team to guarantee the timely movement of stocks.• Identified and escalated consistent or recurring problems with system/process functionality, analyze issues, and propose viable solutions.

• Mentored and guided associates, elevating team performance in quality management, process efficiency, and training delivery.• Compiled and submitted daily and monthly business reports to the leadership team.• Led weekly calls with stakeholders, fostering open communication and addressing operational challenges, leading to improved collaboration and efficiency.• Collaborated with various internal teams to optimize the New Item Setup conversion rate, resulting in improved Key Performance Indicators (KPIs) and streamlined processes.• Monitored KPIs on a regular basis, identifying areas for potential headcount reduction while maintaining operational efficiency.• Played a key role in supporting the successful launch and expansion of new marketplaces, programs and categories, contributing to business growth and diversification.

• Successfully created and managed Amazon catalog for multiple regions, ensuring accurate and optimized product listings.• Mentored and facilitated rapid on-boarding for new team members, resulting in expedited productivity and seamless integration into the team.• Managed and promptly addressed queries from stakeholders and vendors worldwide, contributing to the smooth operation of global operations delivery.• Collaborated with cross-functional teams to drive initiatives and implement process improvements, enhancing overall operational efficiency.