Deepika Monga Email & Phone Number

Toronto, On, Ca

Canada

•Providing coaching sessions to enhance performance of account analysts• Enhancing billing workflows through strategic development• Enforcing and ensuring compliance with company policies and regulatory requirements• Managing client relationships and resolving escalated issues• Assisting underwriters and managers of other teams with complex billing inquiries• Collaborating with internal departments to achieve organizational goals• Planning and executing regular team-building events as a member of social committee• Evaluating current interviewing standards for Account Analyst role• Providing recommendations for improving existing processes to enhance efficiency• Identifying areas where additional training is needed among staff members to improveoperational effectiveness and profitability• Contributed to Pro Nav project development• Motivating pursuit of professional development aligned with agents

Markham, Ontario, Canada

● Resolve discrepancies between billed and paid receivables by effectively communicating with internal underwriting business units● Responsible for providing excellent customer service to our clients/brokers/commercial clients/underwriters by answering billing inquiries in a professional, timely, and courteous manner● Built strong relationships with key internal and external stakeholders through emails and telephone

Toronto, Ontario, Canada

● Responded to incoming telephone and emails which includes answering questions, timely troubleshooting resolution, and coordinating follow-ups● Assisted business clients to perform gift card transactions, reports, point of sale connectivity,password reset and terminals behavior etc.● Supported training of our clients and did daily system regression testing

Markham, Ontario, Canada

● Assisted with customer's technical difficulties via e-mail, chat, and on calls● Attended service calls and created tickets and incidents using the “Salesforce” ticketing system.● Interacted with customers and provided them with assistance by answering questions, addressing their complaints professionally, and maintaining a secure and customer-friendly approach.● Processed bill payments, helping clients to set up or update preauthorized payments on theiraccounts, and canceling payments when needed● Designated SME to coach new hires who leads by example.

Toronto, Ontario, Canada

● Provided training and managed a team and achieved master card targets daily● Managed schedules and helped the team perform the duties according to standards.● Operated and supervised cash register and processed money, cheques, and credit/debit payments● Provided customer support by identifying customer needs and resolved complaints● Did Follow all front-end loss prevention policies and procedures

● Created a positive client experience by understanding and meeting client needs quickly,professionally, and accurately.● Identified new sales opportunities and made quality referrals to colleagues.● Got a high score and excellent feedback on random customer satisfaction calls made by management.● Exceeded in cash balancing and sales target every week.● Did educate clients about using alternate channels to make daily banking easy and quick for them.

Toronto, Ontario, Canada

● Generated leads and increased profits of 411.ca by acquiring new business clients through different search engine optimization such as google, craigslist, Kijiji, etc.● Identified and discussed advertising needs with managers and business owners and designedproposals based on their needs assessment● Set up email accounts for small home-based businesses such as Cooks, and tailors who had a hard timesetting their email account● Processed customer payments online and send them confirmation via e-mail● Maintained positive and effective customer relationships

Toronto, Ontario, Canada

● Handled high volume of calls in a fast-paced environment● Achieved individual goals through Inbound and Outbound solicitation of supplied leads, customerrelationship development and selling techniques● Provided superior customer service and work quality while demonstrating attention to detail andinnovation in resolving problems● Conducted surveys to obtain information about potential customers