Deepika Puthran Email & Phone Number

• Coordinated daily communication with technicians based on customer inquiries and service calls, facilitating hassle-free access by arranging gate passes and necessary documents.
• Tracked existing AMC holder service calls, aligning customers and technicians for service visits to ensure timely resolution of issues.
• Prepared calibration certificates post-work completion according to technician feedback and job sheets.
• Followed up for outstanding payments with customers, ensuring timely resolution of financial matters.
• Prepared quotations and annual maintenance contracts (AMC), managing LPO/AMC order processing with customers and adjusting orders based on customer requirements.
• Maintained and developed customer relationships through appropriate value propositions and ethical sales methods, optimizing service quality, business growth, and customer satisfaction.

United Arab Emirates

• Maintaining the billing system and Petty Cash.
• Following up with Clients for Outstanding Payments.
• Releasing Credit Block and coordinating with Logistic team.
• Generating invoices and account statements
• Performing account reconciliations
• Maintaining accounts receivable files and records

India

• Merchandise Planning: Expertise in developing merchandise plans and forecasts based on sales projections, inventory levels, and production capacity, ensuring optimal stock availability and minimizing stockouts.
• Product Development: Proficient in collaborating with design and production teams to conceptualize and develop new products, conducting market research and competitor analysis to identify opportunities for innovation.
• Inventory Optimization: Experienced in implementing inventory control measures such as cycle counting, ABC analysis, and SKU rationalization to optimize inventory turnover, reduce holding costs, and improve cash flow.
• Quality Assurance: Knowledgeable in establishing and maintaining quality standards for products, conducting quality inspections and audits to ensure compliance with regulatory requirements and industry standards