• Oversaw day-to-day accounting operations, including accounts payable/receivable, general ledger maintenance, and payroll processing.• Developed and managed budgets for multiple departments, providing variance analysis and recommendations for cost control.• Played a key role in the transition to [new accounting software/ERP system]• Conducted internal audits to identify and rectify discrepancies, improving accuracy and internal controls. • Facilitated communication between author, ensuring alignment on project goals and deliverables. • Utilize Adobe InDesign to design and layout high-quality print and digital publications.• Designed and produced editorial layouts using Adobe InDesign, enhancing the visual appeal and readability of publications.• Provided mentorship and training to junior accounting staff, fostering professional development and enhancing team performance. • Coordinate production schedules, ensuring timely delivery of high-quality content across multiple platforms, including print, digital, and multimedia.• Managed sales order and purchase order entries in Tally ERP, ensuring accurate documentation and timely processing of customer and supplier transactions.•Processed sales and purchase invoices in Tally, maintaining precise records and facilitating smooth financial operations.• Coordinated with external auditors to facilitate smooth audit processes and ensure compliance with regulatory requirements.• Coordinate production schedules, ensuring timely delivery of high-quality content across multiple platforms, including print, digital, and multimedia.• Implement and refine workflow processes to enhance efficiency and productivity, achieving a 80% improvement in turnaround time.• Oversee content development, including writing, editing, and proofreading, ensuring accuracy, consistency, and adherence to brand guidelines.

• Verified work aligned with service levels agreed and client requirements. • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines. • Enhanced customer experience using all Omni channel offerings. Proactively engage customers in various departments in order to provide in-depth product knowledge in a non-commissioned environment • Work experience with Avaya & Echo • Reviewed invoices, payment requests, advance requests, problem-solving, explained billing, expense reimbursement, and proper coding, prior to approval. • Gathered, organized, and input information into a digital database. Developed knowledge of company products and services to make suggestions according to customer needs.• Engaged with customers to build business relationships.