Deepika Ram Email & Phone Number

United States

• Lead daily stand-up meetings, sprint reviews, sprint retrospectives, release planning, demos, and other Scrum related.
• Bring stakeholders on a common ground while operating in both Agile and waterfall methodologies for maximum efficiency.
• Use variety of techniques to gather feedback for very large audience to a select few SME’s.
• Presented various cost and benefit analysis options for application management to various Business Information Managers and application portfolio managers.
• Create reports, dashboard and presentations to support project and program objectives.
• Create meeting minutes, capture decisions, assign actions and follow up on status. Assist Project manager with data collection and project reporting with stakeholders.

Seattle, Washington, United States

• Created detailed business impact assessment documents for change approval.
• Led security, compliance, Segregation of duties and financial reporting control review with information risk management team.
• Involved in daily and weekly status meetings worked closely with the OEM in the planning, test strategy, and test approach.
• Worked closely with application managed services suppliers, Application portfolio managers, service managers to ensure project is delivered in time and any impediments are removed quickly.
• Assisted in 5G throughput performance testing for ATT device certification for FFI captive lab.
• Analyzed initial stage of software defect on Android with Qualcomm, MediaTek, and other chipsets.

Bangalore India

• Responsible for customer interviews, requirement gathering, requirement documentation and creating wireframes based on customer specifications and provide full pricing quote for products.
• Served as Liaison between business users and technical solution developers. Carried out GAP analysis and prepared workflow diagrams, designed new process flows and documented the business process and various business.
• Conducted Requirement Workshop to gather requirements from various departments. Conducted Focus Groups and Interviews with stakeholders and subject matter experts to understand functionalities to be incorporated in the.
• Wrote User Stories Web Portal redesign, batch jobs and in-house APIs.
• Performed optimal segregation of business requirements into important level and low level. Converted and documented Business Requirements into Functional Requirements Document.
• Worked with UI team to create the High-Fidelity Mockups and presented them to the business end users for their approval.

Bangalore India

• Completed IOS certification and Apple Certified Mac Technician certification.
• Knowledge on enrolling users’ device and installation of related applications
• Solving/Testing issues related to Mac OS, technical and IOS based products.
• Also Troubleshooting the IOS and MAC devices and fixing the issues with software.
• Initiating the Chat with apple (SPS/TSPS) to solve customer related issues.
• Monitoring the team and handling the team and helping in solving the technical problems.