Deepika Ram Email & Phone Number

United States

• Lead daily stand-up meetings, sprint reviews, sprint retrospectives, release planning, demos, and other Scrum related. • Bring stakeholders on a common ground while operating in both Agile and waterfall methodologies for maximum efficiency. • Use variety of techniques to gather feedback for very large audience to a select few SME’s.• Presented various cost and benefit analysis options for application management to various Business Information Managers and application portfolio managers.• Create reports, dashboard and presentations to support project and program objectives.• Create meeting minutes, capture decisions, assign actions and follow up on status. Assist Project manager with data collection and project reporting with stakeholders.• Meetings with Scrum teams and stakeholders.• Monitored status of user stories, sprint release/progress, team velocity, and capacity.• Calls due to signal fail. We wanted to ensure high quality speed of 5G LTE data and increase gigabyte (GB) storage capacity. • Our goal was to improve the overall customer experience when the sim card is being used.• Involved in continuous promotion of agile practices and process improvements across multiple scrum teams.• Help quickly resolve any issues with interfacing teams and/or SDLC tools (JIRA Align/JIRA/Q Test) so that scrum teams can complete work without impediments.• Create End-of Sprint reports for management and team consumption and to collect metrics to facilitate measurement of Development/Test vendor performance.• Technical writer for Business Operations team in documenting process improvements for each department by incorporating RAPID models, AS-IS, TO-BE Process flow charts in Visio, thereby providing insight to Business leadership team for improvements needed.• Member of Scaled Agile (SAFe) team using Scaled Agile for a phone landline migration from a legacy•Trained the Development teams incorporating Rally and Rational Jazz and multiple Kanban boards.

Seattle, Washington, United States

• Created detailed business impact assessment documents for change approval.• Led security, compliance, Segregation of duties and financial reporting control review with information risk management team.• Involved in daily and weekly status meetings worked closely with the OEM in the planning, test strategy, and test approach.• Worked closely with application managed services suppliers, Application portfolio managers, service managers to ensure project is delivered in time and any impediments are removed quickly.• Assisted in 5G throughput performance testing for ATT device certification for FFI captive lab.• Analyzed initial stage of software defect on Android with Qualcomm, MediaTek, and other chipsets.• Troubleshoot devices with ADB commands and testing equipment if any issue occurs.• Responsible for training new engineers and ensuring daily tasks are completed in a timely manner.• Conducted manual and automated lab testing to detect defects and worked with scripts written in Python.• Improved processes related to software release by analyzing logs and reporting.• Utilized ADB commands for device control, debugging and logging.• Responsible for raising tickets for TE issues and collaborating with the R&S Engineers to resolve the issue.• Conducted Functional Walkthroughs, User Acceptance Testing UAT, and supervised the development of User Manuals for customers.• Maintaining SQL Script for creation of Database Objects using VSS Visual Source Safe.• Writing test case, Raising Jira, Debugging session, Joint session.• Support project manager with various ad-hoc report requests due to focus on program. • Increased ROI by guiding various project teams to easily adopt cloud thereby increasing total value delivered and cost recovery from business.• Experience in System Integration Testing, Functional, KPI, RVP, Regression testing and proficiency in AT Commands• Experience in Handset testing and UE Power measurement.

Bangalore India

• Responsible for customer interviews, requirement gathering, requirement documentation and creating wireframes based on customer specifications and provide full pricing quote for products.• Served as Liaison between business users and technical solution developers. Carried out GAP analysis and prepared workflow diagrams, designed new process flows and documented the business process and various business scenarios.• Conducted Requirement Workshop to gather requirements from various departments. Conducted Focus Groups and Interviews with stakeholders and subject matter experts to understand functionalities to be incorporated in the platform, deemed critical for the respective organizational needs.• Wrote User Stories Web Portal redesign, batch jobs and in-house APIs.• Performed optimal segregation of business requirements into important level and low level. Converted and documented Business Requirements into Functional Requirements Document.• Worked with UI team to create the High-Fidelity Mockups and presented them to the business end users for their approval.• Involved in working with developers with ITIL Service management tool for Information system for storing the central repository and generating service requests.• Assisted in providing queue monitoring in the Service Desk software tool and following appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs. • Monitored queue KPIs and provided solutions to improve results.• Employed MS VISIO for creating Use Case diagrams and Sequence diagrams for a clear understanding of business process by the development team and other stakeholders. • Effectively handled challenges pertaining to the cross functional self-organizing team, issues due to diverse backgrounds of the members and the situations of stress by being influencers

Bangalore India

• Completed IOS certification and Apple Certified Mac Technician certification.• Knowledge on enrolling users’ device and installation of related applications • Solving/Testing issues related to Mac OS, technical and IOS based products.• Also Troubleshooting the IOS and MAC devices and fixing the issues with software.• Initiating the Chat with apple (SPS/TSPS) to solve customer related issues.• Monitoring the team and handling the team and helping in solving the technical problems.• Knowledge of Mobile device management.• Basic knowledge of windows troubleshooting.• Proficient in handling escalated calls and providing 3rd & 4Th Level Technical Support to end-users. • Demonstrated all the required knowledge to troubleshoot, install and manage all Mac Computers & iOS Products. • Raise the Ticket to Concerned Dept. using Ticketing Tool and Timely Updates on the same.• Prepared and reviewed quality control strategy and test plan.• Worked with application development and product development teams to produce and implement all testing artifacts including, but not limited to, test strategy, test plans, test scripts, test data, test execution results, and defects.• Implemented black box, navigation, functional, user interface, security, data-driven, configuration, system, regression, user acceptance testing.• Created the environment for automation testing and designing the strategy for complete test coverage.• Developed automation scripts in Quick Test Professional (QTP) to automate smoke and regression testing.• Managed the testing process, scheduled batch tests, log and track defects using the quality center.• Co-coordinated with System Analysts, Development & Test Teams to review test plans, test cases, and requirement standards & resolve issues including user acceptance testing.• Developed Test Plan, Test Cases, and Test Scenarios to be used in testing based on Business Requirements, technical specifications, and/or product knowledge.