Deepika S Email & Phone Number

IT Professional with 8+ years of Expertise in Salesforce Administration, Windows Server Administration ,VMware l2 Administration ,Infrastructure Management Vulnerability Management and Patch Management.Expertise in Insurance and banking Domains.Worked as Salesforce Admin and Business Analyst with proficient experience in Salesforce CRM with Configuration, Security Access, Workflow Approvals, Data Validation, Sales Cloud & Service Cloud in Salesforce CRM Platform.Experience in Communicating with the SFDC designated Super Users to support them in their Role and provide information and Training on new features and functionality and document the respective changes.Worked as enhancement team member and performed the roles of Salesforce.com Administration in the organization.Involved in gathering and analysis of business requirements and then effectively took part in sprint planning to achieve the requirement.-Creates custom application, objects, tabs, fields with the custom functionality to efficiently meet the business requirement.-Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.-Created reports, dashboards, and processes to continuously monitor data quality and integrity and assisting users with report design and management.-Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets wherever necessary.-Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.-Responsible for setting up Filed Level Security.-Developed custom Workflows and Assignment Rules for case escalation.-Implemented Field Level security for sensitive data holder fields.-Implemented Salesforce automation using web-to-case forms, email-to- case, assignment rules, automation and queues, auto response rules, escalation rules, chatter groups, person accounts, cases and solutions.-Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.Configuring and Maintaining Users Security Permissions in Compliance with Organizational needs.Worked with the user group for requirement gathering as a Salesforce Business Analyst throughout the planning and implementation in the initial stage.SME in Security/Vulnerability/Patch Management. IBM BigFix Lifecycle Architecture.

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  Sreenidhi Institute Of Science And Technology

  Information Technology