Deepika Singla Email & Phone Number

Sas Nagar, Punjab, India

Sahibzada Ajit Singh Nagar, Punjab, India

Coordination & support to BDE/ Counsellors to source and enroll candidates for paramedics and healthcare programs, marketing about various activities and visiting hospitals/universities for Shalby Academy & Set up a smooth Process & maintaining the same.• Extensive Support to academic Counsellors / BDE’s for Sourcing of students from different institutes and schools for enrolment in academy• Generating leads by Calling old leads , Not joined leads• Collaborating with education partners for procuring data about students.• Maintaining data about calls done in a day and lead generated in regular intervals.• Previous day follow up with OLD Leads / Prospects.• Coordinating with the printing of the brochures and flyers for newspapers and other promotions with Editorial Team.• Regular Rounds to various Facilities & monitoring trainees training in coordination with HODs.• All operational work related to enrolments start to completion.• Follow up with candidates post enrolment for feedback about the academy programs.• Resolving queries of candidates enrolled for the program & send them regular updates regarding new courses & other happenings.• Sending report about the visits/calls made to the HOD at the end of the day• Any other actives as entrusted by the management.• Coordination with other counsellors /BDE regarding their daily reports Requirements, Leads Status Etc• Regular Social Media updates.• Visit to other units of Shalby hospitals if needed.• Preparation Training roster & circulate the same among the students.• Maintaining regular contacts with various healthcare Institutions & colleges.• Preparation of MIS reports etc.

Sahibzada Ajit Singh Nagar, Punjab, India

• Perform counselling & career guidance for interested Students /parents by Tele-calling.• Handle walk ins enquiries and help them understand the courses offered.• Making calls to the cold leads on a regular basis.• Maintain and update the leads database.• Convert prospects into admissions by sharing all the required information about the courses offeredand the career prospects associated with each of them.• Regular updating of the reports as required.• Assist the field team in outdoor mobilization activities• Any other task as assigned by the reporting manager in admission, counseling and communityengagement.

Mohali

As in Max Super Specialty Hospital in the Deptt. of Max@Home the journey was phenomenon assigned at Call Centre as a Senior Executive looking after the queries , request and complaints etc for our services provided at door steps. Handling Max @ Home Services , Nursing @ Home , Patient Care @ Home , Sample Collection @ Home , Pharmacy Delivery @ Home , Doctor Visit @ Home , Physiotherapist @ Home it was launched in 2017* Coordination with the patients , staffs and vendors .* Maintain the data of allocated responsilbities.* Feedback for the patients as adopted the services .* Cross selling , direct and indirect selling skills. * Seva Bhav for patients serving the services.* Active Participating in activities.

Chandigarh, India

She was taking care of mentioned Roles and Responsibilities. 1. Activation and entire provisioning activities of Postpaid & Prepaid Connections. 2. Handling walk-in customers Queries Request . 3. Monthly fresh Complaints. acquisition targets of Postpaid and Prepaid Sales .Achievements1. She was scored on monthly internal/external audit observation is Above 92%.2. She was scored on monthly Product Knowledge assessment is Above 98%.3. She was scored on monthly ICF (Interact Customer Feedback is Above 92%4. She had won Reward&Recognition certificated on Sales Targets on Monthly basis.

Sahibzada Ajit Singh Nagar, Punjab, India

 Member of noise reduction team maintain the noise level of the floor and decorum as well. Member of briefing command center to updates and give briefings on floor. Recognize all executives on the floor for achieving the ICE targets and give them feedback of no icemonitoring. Made reports and maintained the official’s assets like headsets, Nortel’s. Designation Senior CSR (KNE) Job Profile: Worked as Mentor of Team Attend Escalations, Team briefings, Make agent Performance reports,No CSAT monitoring & give feedback to executives. Take sessions to improve team as well as floorperformance Take sessions on Quality C- SAT & AHT targets given by Client

Master Of Business Administration - Mba, Sales, Distribution, And Marketing Operations, General, A

Activities and Societies: Art & Craft , Games Activity, Visiting Orphanages, Love Animals

Bachelor Of Arts - Ba, Art/Art Studies, General, A+