Deepika Subbaiah Email & Phone Number

Central Singapore

• Liaising with clients and the business to obtain AML information and onboarding documentation. • Answer queries on accounts and client relationships from Operations and Sales • Ensuring all communications are of the highest professional standard to maintain client service excellence. • Timely and effective escalation of potential relationship issues and devising possible resolutions. • Taking responsibility for delivering against commitments. • Participate in regular… Show more • Liaising with clients and the business to obtain AML information and onboarding documentation. • Answer queries on accounts and client relationships from Operations and Sales • Ensuring all communications are of the highest professional standard to maintain client service excellence. • Timely and effective escalation of potential relationship issues and devising possible resolutions. • Taking responsibility for delivering against commitments. • Participate in regular meetings with the program team to maintain clarity around workflow, develop required reporting and identify and implement efficiencies. Show less

Singapore

• Experience in handling transaction and fraud monitoring, KYC, CDD, EDD, and screening.• Worked on applications like Lexis Nexis, World check, CRM• Reporting STR to FIU• Worked with Senior Managers, Lines of Businesses & other departments to ensure ongoing compliance with AML Standards & regulatory requirements.• Leading ACRA audits for an onsite inspection, queries, data collection, and survey.• Create detailed Customer due diligence project plan and operating model… Show more • Experience in handling transaction and fraud monitoring, KYC, CDD, EDD, and screening.• Worked on applications like Lexis Nexis, World check, CRM• Reporting STR to FIU• Worked with Senior Managers, Lines of Businesses & other departments to ensure ongoing compliance with AML Standards & regulatory requirements.• Leading ACRA audits for an onsite inspection, queries, data collection, and survey.• Create detailed Customer due diligence project plan and operating model (IPPC/SOP) in line with the ACRA requirement and consistently meet deadlines.• Communication with AML partners (AML Legal Counsel and Law enforcement) through the duration of investigation of a suspicious transaction.• Performed User Acceptance Testing for KYC Applications and KYC remediation projects for the acquired entities of the group.• Secured, analyzed and evaluated information and documents for KYC profiles remediation and AML gap assessment.• Conduct Compliance Training for various operational groups for adherence to AML – KYC guidelines.• Perform CDD profiles on a wide range of entity types (Corporations and Financial Institutions) across a variety of jurisdictions rules and regulations.• Conduct research on clients and connected parties, to identify red flag situations using tools like World-Check, Lexis Nexis, OFAC /MAS designated individuals list and Google check with keywords etc. and escalate in line with policies and procedures.• Risk rate clients into different risk categories and perform CDD/EDD to comply with the AML/KYC policies and procedures.• Liaise with clients as part of the KYC process. • Statutory AML returns – File Suspicious Transaction Reports (STRs), Cash Transactions Reports (CTRs) to the regulators. Show less

Bengaluru,India

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.• Co-ordination with technical global teams for resolving the issue.• IBM internal business applications and software management and support.• Part of IT Services management team, ensuring smooth delivery of operations.• Priority handling of severity one incidents.• Actively participated/organised corporate social responsibility programmes.

Bangalore, India

• Working closely with the APJ HR-Ops team to make sure there is smooth transition of new hires.• Effective execution of HR Tools transactions (COS, Careers Direct- Taleo, HR Direct).• Auditing transactions on HR-direct, Extracting New Hire Reports on a daily basis for the team.• Support on global & local HR systems.• Badge creation and rehire eligibility check.• Support background verification of new hires

Master’S Degree, Master In Medical & Psychiatry & Pgdhrm

Masters in Medical and Psychiatry Postgraduate Diploma in Human Resources

Bachelor’S Degree, Bachelor In Social Work

Bachelors in Social Work

High School, Psychology