Deepika Thyagarajan Email & Phone Number

Customer Care Executive(CCE) , Tata Business Support Services. Client – CROMA Digital Showrooms. (June’12 - May’13) Identified as a quick learner and was asked to be a Group leader. Handled escalation calls and did end to end follow up with the clients and received customer appreciations. Played a key role in generating various reports as per the Client requirement.  Was a part of the pilot batch when the new CRM for the process was rolled out. Got appreciations from Client and also from TBSS Management.Team Leader , ALLSEC Technologies. Client – Samsung Pvt Ltd. (May’13 - Dec’15) Joined as Customer Care Executive(CCE) in front end call support. Identified as a senior executive and managed the floor in the absence of Team Leader. Promoted as Team Leader within in 6 months with excellence in performance. As Team Leader has handled team size of 15 Customer Care Executive. Have done Report analysis on regular basis and achieved in increasing the billing count of the team.Team Manager(Operations) in Jarulss Technology. Client – EDUCATIONAL INSTITUTES (Dec’15 - June’16) Direct Client coordination for Business and Technical support of the Project. Applications Maintenance for Educational Institution in South India. Handled more than 50 Team members. Coordinated with the Technical team for the completion of Client requirement within TAT.

Listed skills include Leadership, Microsoft Office, Management, Microsoft Word, and 4 others.

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  Business Coordinator

  Kryptos Technologies Pvt Ltd

  Feb 2021 - Present - India