Deepika Yadav Email and Phone Number

Engaging Incident, Request, Change, Problem and other Service Management processes as appropriateLogging all calls and jobs via the ServiceNow ticketing system and ensuring notes are placed in every ticketProviding on-site support to the business as requiredEnsuring asset management is followed and maintainedMaintaining and contributing towards the KnowledgebaseAssisting with project activities as requiredProviding a high level of Customer Service and communication, meeting, and exceeding user expectationsContinuously looking for ways to improve processes and technology used to support the organisation

Troubleshoot all IT issues which arose for network and connectivityTechnical support for Office 365, Windows 10 and network printersCreate and disable client’s account as requested in Active DirectoryWorked on streamline their manual data management in old excel sheetAdd, remove or change access to mailbox through Exchange ServerPreparing/ maintaining customer related data in database software – Atom, and checking to ensure the accuracy of the data that has been entered

Installing and configuring computer hardware, software, systems and networksTroubleshoot day-to-day network and other technical issuesPreparing/ maintaining customer related data in database software and checking to ensure the accuracy of the data that has been enteredResponding to support requests by email, telephone or in personExecute purchase order of stationery and equipment for officeConvey information to staff and vendors as required