- Migration of the product website to a new theme to improve customer experience and journey- Helped plan and strategize re-targeting campaigns and social media marketing

- Responsible for holistic program development road-map and learning center toolkit for all the stakeholders including students, teachers and facilitators- Created and managed relations with educational partners in various locations based on their expertise- Worked with academicians to develop curriculum aligned experiential learning based travel programs - Formalized cross-functional processes to optimize bottlenecks and have a seamless workflow

Helped in Market Driven Product Development by focusing on customer based outside-in perspective- Evangelized the various efforts going on in the organization aiding its digital transformation journey- Driven multiple API and Portal Enablement initiatives cutting across the entire product portfolio Interlock with cross-functional resources to evolve enablement from the efficiency to effectiveness- Created and followed a knowledge framework to ensure that every touchpoint has the required knowledge, skills, processes/behaviors to optimize every interactionHelped drive customer centricity initiatives to include continuous improvements on customer engagement- Created and standardized an evangelism and early customer onboarding framework- Manage the onboarding of Beta customer and act upon any delays/bottlenecks and service delivery issues

Risk Analytics, Risk/Response Optimization for Cross-sell Offers- Identify and evaluate cross-sell opportunities for loan offerings using adequate customer transaction history- Analyse the transaction history for AEPS merchant base based on relevant parameters like frequency & size- Propose loan amount/type based on the business volume based on AEPS and Micro-ATM transactions - Identify potential geographical location and target customer base to launch a pilot program- Text Analytics for Risk Optimization in Digital Lending - Evaluate a credit cap for New to Credit customers by analyzing customer’s phone data- Elimination of requirement of physical documentation for identity, address & salary verification

Designer of automation web framework to verify the correctness of remote application running on multiple hardware platforms.- control and validate remote application features running on multiple hardware platforms.- support python and java based REST api clients- Worked on automation testing and robotics integration for a Fortune 100 company- Developed end-to-end automation solution for YouTube testing on gaming consoles- Led a team responsible for working on integrated robotic interface with IR based devices- Conceptualized and developed a framework for auto report generation and analysis