- Led a team of technical support specialists, providing speedy and effective technical help to users of the Java-based app.- Successfully tackled over 150 complex issues related to installation, setup, and problem-solving, ensuring users had a smooth experience.- Collaborated closely with the engineering team to identify and resolve critical issues, significantly boosting the app's stability and functionality.- Enforced coding standards and best practices through comprehensive code reviews, resulting in higher code quality.- Played a pivotal role in developing and testing new software releases.- Ensured seamless transitions for customers by offering valuable feedback to the engineering team, addressing potential issues, and confirming that new features aligned with customer needs.- Innovatively crafted and applied intricate Java algorithms, leading to improved app performance, automation, and scalability. These enhancements greatly enhanced the user experience and overall efficiency.- Fostered collaboration with cross-functional teams, including development, quality assurance, and customer support, to pinpoint and troubleshoot complex technical problems. Maintained consistent communication flow to ensure timely solutions and high customer satisfaction.- Conducted thorough analysis of customer feedback and usage data to spot trends and patterns. Proactively addressed potential technical issues and suggested product enhancements based on data-driven insights, resulting in continuous product improvement.

Part of development team of CRM Tool. Worked on designing and development of tool.->Conducted thorough research on customer needs and preferences, resultingin the creation of personalized marketing campaigns.->Assisted in the development of training materials and conducted trainingsessions for new users of the CRM tool.->Analyzed customer data and presented insights to management, leading toinformed business decisions and improved customer satisfaction.