Ola Electric is an Indian electric two-wheeler manufacturer, based in Bangalore. It has begun the EV revolution in India by receiving 500,000 bookings for scooters in the first purchase window.Product owner of 2W Purchase Journey on Ola app and website Designed Purchase Journey Funnels to track user drop-offs, conversion ratios using Moengage & MSTRSetup & devised an SOP for App events- development, tracking and integration into dashboard & funnelsDefined KPI’s to measure app performance, success metrics, engagement metrics and user experience

Manufacturing Stint - App based tracking of Tyre manufacturing process- Designed an App Prototype to track the movement and consumption of WIP material as per FIFO logic- Used Design Thinking Approach for designing an App for reducing losses due to material over-aging- Summarized the App functioning, features and working prototype in Product Requirement DocumentSCM Stint - QIP – Reduction in overall detention at warehouses- Successfully eradicated detention at a DC thereby reducing sales variable costs & efficient distribution- Drew an action plan for implementing the learnings across pan India DCs to bring down detention trendSales Stint - Sales Orientation & Market Insighting - Familiarised with replacement sales across Truck, Bus, Light Commercial Vehicle, Passenger vehicles- Studied synergies between Sales and other functions such as Commercial, Distribution and Services- Conducted Market visits in North zone to estimate market potential for Truck, Bus and Radial category - Mapped large counters of commercial fleets for TBR tyres and benchmarked CEAT against competition

Guest Experience Team, Self Operated Business- Increased Net Promoter Score by 1 pps by automating & integrating daily processes on audit app- Enhanced pre-arrival customer experience by 10 pps by app redesign to streamline the process- Designed real-time dashboard using excel, SQL to monitor the performance of 5300+ hotel staff- Undertook time-motion study of hotel staff to formulate the ideal time distribution, best practices- Conducted regional roadshows, monthly induction training of operations heads, area managers

Identified 50 courier partners in tier 3/4 cities pan India, analyzed capabilities, negotiationsConceptualized a SOP and tech platform for partner on-boarding and performance analysis

Designed master app - an app drawer for handheld devices for asset and security managementRolled out master app leading to 20% faster distribution and deployment of handheld devices Devised allocation science, automated tracking process of 3000 devices across 800 centersReduced rerouting of shipments by 20% using data wrangling on customer address database