Deepika N. Email & Phone Number

Windsor, Ontario, Canada

• Processed damage/loss claims with carriers and managed import customs documentation, acting as a liaison with customs brokers and purchasing.
• Served as primary contact for client transportation concerns, efficiently addressing and resolving internal and external issues.
• Organized transportation for warehouse product releases (Windsor and Detroit), including coordination of product returns and documentation with warehousing partners.
• Collaborated with purchasing, care, and sales teams to ensure seamless product flow and timely resolution of customer complaints on shipment issues.
• Monitored supplier performance, escalated supply issues proactively, and maintained preferred carrier listings to support optimal shipping practices.

Mississauga, Ontario, Canada

• Maintained shipment and delivery records.
• Managed dispatch operations by assigning daily tasks to drivers, ensuring timely and efficient delivery schedules.
• Regularly interacted with customers to update them on order deliveries.
• Reviewed product orders for customs and regulations.

Windsor, Ontario, Canada

• Participated in activities designed to improve customer satisfaction and business performance
• Helped clients solve technical issues through customer support interface

Bengaluru Area, India

• Correspondence with regular and new customers for end-user declaration certificates
• Timely execution of orders to prevent delays in order processing and shipment
• Analyzing customer orders for compliance with European statutory requirements
• Responsible for compliance review of third-party products (3PP) for customers
• Run background checks on customer orders for dangerous goods to ensure safety regulations and declarations
• Comparison of Merck products with competitor’s products including chemical grade, pack size, and pricing

Postgraduate Degree, Supply Chain Management - Global Logistics, 3.9/4.0

• Successfully worked on case studies related to purchasing issues across industries • Developed performance metrics to measure and.

Master Of Science - Ms, Microbiology, General

Activities and Societies: • Involved in dance and volunteer activities• Worked on detection and characterization of ESBL gene in E. coli •.

Bachelor Of Science - Bs, Biotechnology

Activities and Societies: • Participated in various dance and cultural activities• Created wine in the laboratory using bacterial culture.