Deepika N. Email & Phone Number

Windsor, Ontario, Canada

• Processed damage/loss claims with carriers and managed import customs documentation, acting as a liaison with customs brokers and purchasing.• Served as primary contact for client transportation concerns, efficiently addressing and resolving internal and external issues.• Organized transportation for warehouse product releases (Windsor and Detroit), including coordination of product returns and documentation with warehousing partners.• Collaborated with purchasing, care, and sales teams to ensure seamless product flow and timely resolution of customer complaints on shipment issues.• Monitored supplier performance, escalated supply issues proactively, and maintained preferred carrier listings to support optimal shipping practices.

Mississauga, Ontario, Canada

• Maintained shipment and delivery records.• Managed dispatch operations by assigning daily tasks to drivers, ensuring timely and efficient delivery schedules.• Regularly interacted with customers to update them on order deliveries.• Reviewed product orders for customs and regulations.

Windsor, Ontario, Canada

• Participated in activities designed to improve customer satisfaction and business performance• Helped clients solve technical issues through customer support interface

Bengaluru Area, India

• Correspondence with regular and new customers for end-user declaration certificates• Timely execution of orders to prevent delays in order processing and shipment• Analyzing customer orders for compliance with European statutory requirements• Responsible for compliance review of third-party products (3PP) for customers• Run background checks on customer orders for dangerous goods to ensure safety regulations and declarations• Comparison of Merck products with competitor’s products including chemical grade, pack size, and pricing• Responsible for compliance review of third-party products (3PP) for customers

Postgraduate Degree, Supply Chain Management - Global Logistics, 3.9/4.0

• Successfully worked on case studies related to purchasing issues across industries • Developed performance metrics to measure.

Master Of Science - Ms, Microbiology, General

Activities and Societies: • Involved in dance and volunteer activities• Worked on detection and characterization of ESBL gene in E. coli •.

Bachelor Of Science - Bs, Biotechnology

Activities and Societies: • Participated in various dance and cultural activities• Created wine in the laboratory using bacterial culture.