Deepna Nagar Email & Phone Number

Deepna

Key DeliverablesManaging and developing the training and development activities, involving gathering training needs, designing, organized and delivering the learning interventions.Liaising with the senior leadership and Executives for identifying the training needs & coordinating the designing / sourcing of development interventions. Selecting the vendors / providers and negotiating the contracts.Notable AchievementsSignificantly engaged in establishing the training and development processes & budgets. Played a key role in developing, rolling out and facilitating a series of workshops for new and experienced people managers.Successfully structured and managed the Regional HR Development Managers for local delivery.Conceptualised, developed and delivered train-the-trainer programs for regional facilitators.Actively involved in developing and designing a series of management & executive development programs for graduates, middle managers and senior managers with key focus on interpersonal skills, leadership and functional skills.Established the entire service infrastructure for managing and delivering 'out-sourced' and 'in-sourced' training activities.Certified third party providers and established the service level agreements with all divisions.Efficiently managed the designing & implementation of various tailor-made workshops, leadership development and train-the-trainer programs, induction courses. Involved in the Implementation of the Learning Management System at ABRL which involved tracking of the learning progress of each learner.

Part of the core 65 member team that set up Hypercity

Key DeliverablesConducting trainings for the front-line retail staff.Organising trainings for providing customer focused service and tackling service related issues.Notable AchievementsSignificantly engaged in setting up the Training Department.Actively involved in understanding the business needs for designing & delivering modules.Rendered Retail Sales Training to the guests. Holds the merit of initiating training on SOP's & Store PL.

Key DeliverablesAccountable for planning, developing and implementing strategies for learning and development.Responsible for establishing and maintaining appropriate systems for measuring necessary aspects of training & its effectiveness.Liaising with other Functional / Departmental Managers to understand all the necessary aspects and requirements of staff training and development.Ensuring that staff is informed about training and development objectives, purposes and achievements.Notable AchievementsConceptualised and created scripts & videos to understand retail sales & customer service better.

Notable AchievementsSignificantly engaged in setting up the Training Department at the hotel.Successfully achieved & increased the Customer Satisfaction by implementing trainings focused on customer service.Proved instrumental in developing and implementing Training Modules and Training Calendar.

Hotels, Bangalore Manager In-charge(Hotel Operations)

Pgdhrm-Dlp, Human Resources

2003 Post Graduate Diploma; Bachelors Degree, Academics; Human Resources Management (Distance Learning); Hotel Management

IT Skills: Windows, MS Office & Internet Applications

Of Applied Behavioural Science (Isabs), 2010