Deeppak Kumar Sharma Email & Phone Number

Indore, Mp, In

Indore, Madhya Pradesh, India

Indore

Indore Area, India

Responsible for 130+ Reliance store’s audit of MPCG for enhancing customer experienceTo observe adherence of the defined retail parameters at stores Handholding of store executives for standard customer experience across all storesCo-ordination with training Team to execute a training plan requirement against TNI and measuring pre and post effectivenessCross function liasoning to ensure Stores maintain basic hygiene and ambience Responsible for Service delivery excellenceRun various projects to enhance revenue, customer experience, I-Sat improvementEnsured monthly engagement with field team to keep them motivated and deliver beyond what is required

Indore

Till Nov 2006 – Deputy Manager, RBPO MumbaiElevated as Operations Manager worked at Mumbai & Indore Operations Managers – Handled circle UPE , UPW and MPCGResponsible for driving Call center operations with key responsibilities of CPC, SR Reduction, I-Sat, FTR, Quality scores, repeat call reduction etc.Processes consisted of Prepaid, Post-paid, Dealer help desk.To ensure entire (Ops, Quality, Training) team is on same level of understanding by briefings, con-calls, Trainings, calibrations etc. at all levels by conducting business reviewsSpan of control: Apx. 700+ manpower

Delhi

Worked in Delhi & NCR region responsible for Sales and Marketing of non-woven carpets Responsible for channel partner on-boarding and align them towards Sales targets Increasing POS numbers

Delhi & Ncr

Responsible for Sales and product placement to establish new brand in Delhi & NCR regionChannel partner recruitment and training on productsProduct promotion at Multi brand Outlets across Delhi and NCR Multi product launch engagements across the Outlets , Malls have been done to establish product in marketWithin 1st 6 months, crossed sales of 25 lakhs and awarded as Best Brand Manager for Q3.

Delhi

Responsible for Sales and product placement to establish new brand in Delhi & NCR regionChannel partner recruitment and training on productsProduct promotion at Multi brand Outlets across Delhi and NCR Multi product launch engagements across the Outlets , Malls have been done to establish product in marketWithin 1st 6 months, crossed sales of 25 lakhs and awarded as Best Brand Manager for Q3.

M.B.A, Marketing & Hr

Activities and Societies: Intercollegiate competitions, paper presentation etc College representation in many intercollegiate competitions

M.Sc., Mathematics

Activities and Societies: Team Debate, Singing Study