As an IT Help Desk Engineer, my primary role is to provide technical support and assistance to end-users with an organization.Azure Technical Support: Provide technical assistance and support for Azure-related queries and issues raised by end-users or other IT staff. This includes troubleshooting problems, diagnosing issues, and implementing solutions within the Azure environment.Azure Security and Compliance: Implement security best practices and compliance standards within the Azure environment. This includes configuring Azure Security Center, implementing Azure policies, managing encryption keys, and monitoring for security threats and vulnerabilities.Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking. This may involve troubleshooting problems, diagnosing issues, and implementing solutions.Documentation: Maintain accurate documentation of support tickets, troubleshooting procedures, and resolutions. Update knowledge base articles and FAQs to enable self-service support for common issues.

Trouble shooting Operating Systems such as Windows, MacOS, and Linux as well as hard ware on any devices. Provide Technical Support to customers regarding their Hardware Devices ranging from Laptops, mobile devices, Desktops and many others.Provide encryption as well as software support to all customers.Provide tailor made computers units depending on client needs.

As a Field Technician, I have supported our many customers with their hardware, network and troubleshooting needs during sporadic shifts or on a project basis.Trouble shooting Operating Systems such as Windows, MacOS, and Linux as well as hard ware on any devices. Provide Technical Support to customers regarding their Hardware Devices ranging from Laptops, mobile devices, Desktops and many others.Provide encryption as well as software support to all customers.Provide tailor made computers units depending on client needs.

Managed mobile phone and sim carrier inventory along side participated in the selling of this merchandise. Provided customer service tailoring and informing customers on their next phone and the internet plan to go along side with it.