Deep Patel Email & Phone Number

Auckland, Nz

Wellington Region, New Zealand

Assisting individuals in developing independence and daily living skills.Providing support with public transportation, employment, finances, and meal preparation.Addressing individual needs such as shopping, cleaning, showering, and medication administration.Demonstrating a positive attitude and willingness to learn.Working flexible shifts, including weekends and sleepover shifts.Utilizing computers and tablets proficiently on a daily basis.Communicating effectively through written and verbal means.Maintaining physical fitness to provide necessary support.Possessing a Full NZ driver's license or working towards obtaining one.

Wellington, Wellington Region, New Zealand

1. Provide End User’s with a high level of Customer Service throughout all communications such as initial contact2. Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure3. Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests4. All possible attempts should be made to resolve all resolvable Incidents and Service Requests within a ten minute window using personal technical knowledge, knowledge base articles, procedures and scripted questions.5. Escalation of reported and registered Incidents/Service Requests to 2nd level Resolver Groups where appropriate6. Escalation and management of Incidents referred to 3rd party service providers7. Provide continual end user contact as per the Fujitsu Incident Management Procedure/Fujitsu Service Request Management Procedure, so as to manage the enduser’s expectations and requirements through to Incident/Service Request resoltuion8. Ensure achievement ofh Customer Contractual Service Level Targets for all Incidents andService Requests.9. Incident/Service Request closure upon the resolution of an Incident or Service Request via the defined process. 10. The Service Desk Analyst will also carry out other duties as may be specified from time to time by the team leader.

Wellington, Wellington Region, New Zealand

Working in a Large organization as an IT professional is always exciting, Loving the office atmosphere.my responsibilities,-Install and configure hardware and software.-Updating and patching systems and softwares.-Repairing and replacing the equipment.-Maintaining the asset registry for the company.-On boarding and off boarding of the employees.-Policy creation and management for IT department. -Provide software and hardware assistance to the Company’s all location.-To teach everyone about different OS(Windows, Mac, Linux).-Keeping an eye on InfoSec.-Represent IT department in the company.-Creating, managing and closing task tickets.

Lower Hutt, Wellington Region, New Zealand

Rotorua, Bay Of Plenty, New Zealand

• Worked well with teammates and accepted coaching from management team.• Prepared and cooked food orders for customers by noting customizations, portionsizes and collected payments.

Ahmedabad, Gujarat, India

Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving processDirect unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in logs Follow-up and update customer status and information.Pass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements in procedures.My other part of duty was to solve problems using remote access by using remote access control methods, Microsoft teams, Skype and SharePoint.I have used office 365, MS Office, Basecamp, and, Google services to solve the problems of customers. To solve problems of LAN, WAN, and PAN using various Networking tools and techniques, and set security systems and Firewalls for networks

New Zealand Diploma In Networking (Level 6), Computer Systems Networking And Telecommunications

* Routing and Switching * Scaling Networks * Connecting Networks * Voice Networks * Professional Practice * Network Security

New Zealand Diploma In It Technical Support (Level 5)

* ICT Operations * Fundamentals of Programming & Problem Solving * Professional Practice * Enterprise Database Administration *.