Software Engineer
Current● I have overall 5.4 years of experience in the IT sector out of that in ITSM(Information Technology Service Management) I've a total of 2.5 years of experience.● In the RPA project I’ve almost 2 years of experience including Monitoring bot logs, Handling UI path orchestrator, Monitoring and finding RCA(Root Cause Analysis) in Kibana, handling ITSM ticketing tool(BMC Remedy). I Know the concept of incidents, work orders, problem incidents and change management.● In RPA I’m handling 3 regions BOTs i.e.; US, UK and Canada. Here I’m handling the production issues if needed and route these issues to relevant teams for resolution.● In ITSM I’ve a good experience in handling the team and I’ve been working here as an ITSM team lead(L1/L2 process).● I’ve a good experience in the L1/L2 process as well including communicating with the US,UK and Canada clients, and handling the production issues if needed route these issues to relevant teams for resolution.
