Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects. Manage accounts of all sizes by from retail to enterprise representing the team externally with clients and internally by working with direct reports and supporting positions.• Build long-lasting, mutually beneficial relationships with partners and clients, always striving to find the products and solutions which best fit the individual needs of the client.• Own the onboarding, product training and support function of Zoho’s Partners and Clients. • Drive the client project forward with requests for proposals and develop cost-effective solutions for the problems that arise. • Collecting customer requirements and identifying potential problems that may arise with the product or service• Creating detailed plans for the project timeline, expense estimates, and project specifications, such as materials needed and crew requirements.

Account Manager with Groupon providing end to end solutions for global business partners in North America, Europe and Middle East Asia and Asia Pacific region. Tasks include conversion of warm leads, onboarding, contractual obligations, prepping partners on marketing campaigns, redemptions, and finance & invoicing. Responsibilities: Managing communications between key clients and internal teams. Meeting all client needs and deliverables according to proposed timelines. Collaborating with sales team to maximize profit by up-selling or cross-selling. Developing a solid and trusting relationship between major key clients and company. Worked with internal cross-functional teams (Design, development, product/service, sales, presales,marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed. Focusing on growing and developing existing clients, together with generating new business. Resolving key client issues and complaintsWorked with top clients such as Time Magazine, McDonald's, Warner bros., Hilton hotels, Subway, Hyatt, Radisson, New York Times and many more.

Quality monitoring of Data for Amazon Echo device and Amazon Fire T. V.• Ensuring top quality of data going into Amazon Echo and Fire T.V.• Part of the pilot team responsible for developing Data Pipeline for Alexa.• Handled audit works for team performance. Was part of the pre-launch product testing of "Amazon Echo".