Deep Shah

Deep Shah Email and Phone Number

Associate Director - Technical Product Management @ Verizon
Deep Shah's Location
New York City Metropolitan Area, United States, United States
Deep Shah's Contact Details

Deep Shah personal email

n/a

Deep Shah phone numbers

About Deep Shah

Hi,Thank you for visiting my profile!I am a resourceful and award-winning Certified Product professional with diverse experience in leading and optimizing technical aspects of top-tier organizations as well as proposing and integrating enterprise-wide solutions across the telecommunications industry.Throughout my career, I have demonstrated success in uncovering and rectifying technical issues and delivering real-time solutions to optimize networking operations. I have an exceptional history of utilizing Jira and strong technical background in designing seamless products/systems aligning with customer needs and business objectives through robust strategies, pipelines, and processes. Talking about my expertise, I am instrumental in Agile and waterfall project management to establish vision boards and scalable roadmaps. My career accomplishments:Boosted Communication Scoring from 82% to 95% by introducing an innovative system for communication with end-user and providing transparency regarding network outage events via emails, IVR prompts, and Text over WIFI.Secured Run Rate Savings by $3M and directed a program worth $20M by utilizing Jira, improving productivity, implicating application portfolio, and optimizing the customer experience.Secured 1000+ hours and implemented an improved communication system by revamping NRB-to-NOC process.In addition to the above, I possess broad knowledge of Network Management operations and I excel at directing and cross-mentoring high-performing teams and liaising with key stakeholders to realize business acumen in a competitive environment. Furthermore, I have a stellar track record of feature completion from ideation to implementation in wireless networks, like 5G, LTE, VoLTE, CDMA, and VoWIFI, as recognized as SME. Moreover, I am technically proficient in: Microsoft Office (Project, Visio, Excel, PPT, WORD) | CRM | Data Warehouse| Partner Dynamics | JIRA, | Agile Kanban | RAN | NETScout | IRISviewWhile others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Connect with me today to find out how I will make your mission my mission, to help bring all of your business objectives into focus! Please feel free to contact me at 10deep.shah01@gmail.com with any thoughts, comments, or questions about my work – I am always interested in making new professional acquaintances

Deep Shah's Current Company Details
Verizon

Verizon

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Associate Director - Technical Product Management
Deep Shah Work Experience Details
  • Verizon
    Associate Director
    Verizon Oct 2024 - Present
    Basking Ridge, Nj, Us
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  • Verizon
    Distinguished Engineer - Customer Experience
    Verizon Dec 2023 - Oct 2024
    Basking Ridge, Nj, Us
    Manage an ART team of 8 software engineers (Java, full stack) to deliver end to end solution.Architect systems to produce insights that supports communication for regulatory, business, and consumer groups.Manage epics, features and delivery of stories using Rally, Jira, Confluence, and Smart Sheets.Develop and maintain a yearly roadmap and strategy related to communication related to network outages and communications
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  • Verizon
    Product Owner - Outage Communication/Content Management
    Verizon Aug 2021 - Dec 2023
    Basking Ridge, Nj, Us
    In my current role, I oversee several operations, including functional/business mandates collation, iteration planning/execution, KPI metrics, budget and headcount allocations, cost-benefit analysis, and ROI assessments by leveraging MS Excel. I determine and rectify issues pertaining to project, encompassing under-staffing, tactical matters, scope creep, and divergent business needs. Cultivate strong professional relationships, while serving as servant leader for developers. I am responsible for facilitating and conducting coaching sessions for new product training to unlock internal potential, also supporting in shadow time and boosting morale, while serving as Network Operations Supervisor.Key Achievements:Expedited overall NPS by +5% and attained call deflection by -10% through successful stand-up customer outage communication.Led $26M saving via newly launched product within three years as well as slashed number of calls to care organization by 50% regarding network outages.Achieved SAFe Product Owner/ Product Manager Certification and SAFe practitioner Certification.Lead team of 12 engineers, promoted two engineers from Eng 2 to 3 and two engineers attained job within software development.
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  • Verizon
    Sr Engr Cslt-Tech Proj Mgmt
    Verizon Mar 2019 - Aug 2021
    Basking Ridge, Nj, Us
    Executing the full product development cycle in collaboration with business owners and Product manager• Develop product requirements, user stories and feature requirements, to maintain the product backlog (JIRA) in close collaboration with tech, product management, partner success and business leaders• Prioritize features and define feature scope for a given release• Track application(s) data and progress on Tableau and Qlik Sense• Develop and maintain product road-maps on Agile Central
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  • Verizon
    Network Operations Team Lead
    Verizon Aug 2017 - Mar 2019
    Basking Ridge, Nj, Us
    At Verizon Wireless as a Team Lead Network Operations Technician, I have monitored troubleshooting bridges and accurately documented end-to-end troubleshooting steps for service disruption reports and documentation purposes. I have led and trained a high-performance team of Systems, RAN, TRANSPORT, and IMS Technicians regularly, also managed complete and accurate reporting of network downtime and bottlenecks of PSAP to FCC. I have governed Bridge communications for integrative solutions to mega-network element outages and delivered expert IT assistance to System, RAN, and Transport technicians. I coordinated with diverse teams, including internal data, regional, NNO transport, signaling, enterprise, EDN, IT, and various other engineering and operations team.Major Contributions:Delivered training multiple subjects on monthly basis for Motorola, Lucent, and Nortel Radio access Troubleshooting, MTSO hardware/software, and IMS performance monitoring by leveraging NETScout and IRISview.Minimized repair meantime by 10% through precise management of outage bridges.Mitigated E911-related issues, such as WEST (Intrado) and TCS communications in collaboration with NRB.Achieved Juniper Networks Certified Network Associate (JNCIA) certification from Juniper Networks and honed presentation skills.
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  • Verizon
    Network Operations Team Lead- Fcc
    Verizon May 2015 - Aug 2017
    Basking Ridge, Nj, Us
    Responsibilities:• Manage troubleshooting bridges and accurately document all troubleshooting steps for service disruption reports, and documentation purposes.• Responsible for coaching a team of Systems, RAN, TRANSPORT, and IMS Technicians on day to day basis• Responsible to accurately report network down time and PSAP related issues to FCC.• Manage Bridge communication for end to end solution of high level network element outages• Provide support to System, RAN, Transport technicians• Work with NRB to resolve E911 related issues including but not limited to WEST (Intrado) and TCS communications• Work closely with internal data, regional, NNO transport, signaling, enterprise, EDN, IT and various other engineering and operations team• Strong Understanding MPLS and OTNGN network• Strong knowledge in optical transmission systems, operations, and maintenance Key Achievements:• Provide monthly training on various subjects: o Motorola, Lucent, and Nortel Radio access Troubleshooting o MTSO hardware and software o IMS Performance monitoring using NETScout and IRISview• Achieved Juniper Networks Certified Network Associate (JNCIA) certification from Juniper Networks• Achieve Presentation advantage • Spotlight award for April 2017• Spotlight award for Feb 2016
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  • Konica Minolta Business Solutions U.S.A., Inc.
    Systems Technician
    Konica Minolta Business Solutions U.S.A., Inc. Jun 2014 - May 2015
    Ramsey, Nj, Us
    Work with account managers to create implementation, and deployment plans for Document management solutions. Provide Pre/Post sales technical advice, and presentations are client locations.o Architect unique solutions for client locations for efficient document management. o Implement the solution with teams of technicians, and provide training.o Create training, and troubleshooting documents based on unique solutions requested by the client.o Consistently reached 110% of sales goals at the branch location, by practicing relationship management, and technical Advisory skills.
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  • Konica Minolta Business Solutions U.S.A., Inc.
    Intern
    Konica Minolta Business Solutions U.S.A., Inc. Jun 2014 - Sep 2014
    Ramsey, Nj, Us
    Research target AccountsConduct Key-Op trainingCustomize MFPs to Client requirementHelp Account Executives Analysis Prospect AccountTrain on different solutionsInstall network systems
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  • Marketstar
    Blackberry Market Manager
    Marketstar Jul 2013 - Apr 2014
    Ogden, Utah, Us
    Work with carrier account managers to provide accurate wireless solutions to clients. Create presales and post sales presentations unique to the solutions required by the client. Provide onsite implementation support, with technical documentation. o Architect solutions to sell Blackberry enterprise solutions via carriers.o Coach and train carrier business units on the latest features of the BES and Hardware provided by BlackBerryo Hold marketing events at retail locations to drive BlackBerry solutions
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Deep Shah Skills

Leadership Management Customer Service Customer Experience Training Telecommunications Team Leadership Team Building Wireless Social Media Cisco Routers Jira Microsoft Office Lte Networking Telecommunications Management Customer Satisfaction Marketing Account Management Crm Sales Presentations Marketing Strategy Solution Selling Business Development Retail B2b Sales Management Sales Product Marketing Social Networking Salesforce.com Sales Operations Lead Generation Direct Sales Sales Process Customer Retention Channel Partners Team Management Mobile Devices Building Relationships Competitive Analysis Store Management Employee Training E Commerce Inventory Management Product Management Multi Channel Marketing Coaching Online Marketing Loss Prevention Customer Acquisition Cold Calling Selling Cisco Technologies Cisco Ios Cisco Nexus Technical Writing Session Initiation Protocol Change Management Technical Support Voice Over Ip Troubleshooting Internet Protocol Suite Business Process Re Engineering Microsoft Project Tableau Presentation Skills Training And Development Public Speaking Time Management Teamwork Supervisory Skills Bmc Remedy Ticketing System Radio Frequency Engineering Multi Task And Handle High Volume Workloads Software Defined Networking Cloud Computing Cloud Applications

Deep Shah Education Details

  • Stevens Institute Of Technology
    Stevens Institute Of Technology
    Project Management
  • Devry University
    Devry University
    Technical Management
  • Rutgers University - Newark
    Rutgers University - Newark
    Information Systems
  • John F. Kennedy Memorial High School
    John F. Kennedy Memorial High School

Frequently Asked Questions about Deep Shah

What company does Deep Shah work for?

Deep Shah works for Verizon

What is Deep Shah's role at the current company?

Deep Shah's current role is Associate Director - Technical Product Management.

What is Deep Shah's email address?

Deep Shah's email address is de****@****buy.com

What is Deep Shah's direct phone number?

Deep Shah's direct phone number is +155199*****

What schools did Deep Shah attend?

Deep Shah attended Stevens Institute Of Technology, Devry University, Rutgers University - Newark, John F. Kennedy Memorial High School.

What are some of Deep Shah's interests?

Deep Shah has interest in Children, Education, New Technologies, Poverty Alleviation, Music, Ted Talks, Digital Photography, Health.

What skills is Deep Shah known for?

Deep Shah has skills like Leadership, Management, Customer Service, Customer Experience, Training, Telecommunications, Team Leadership, Team Building, Wireless, Social Media, Cisco Routers, Jira.

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