Associate Director
Current
Oct 2024 - Present
AeroLeads people directory · profile
Deep Shah Email & Phone Number
Associate Director - Technical Product Management
at
Verizon
1 work email found
@verizon.com
2 phones found area 551
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Associate Director - Technical Product Management
Location
New York City Metropolitan Area, United States
Who is Deep Shah? Overview
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Quick answer
Deep Shah is listed as Associate Director - Technical Product Management at Verizon, based in New York City Metropolitan Area, United States. AeroLeads shows a work email signal at verizon.com, phone signal with area code 551, and a matched LinkedIn profile for Deep Shah.
Deep Shah previously worked as Associate Director at Verizon and Distinguished Engineer - Customer Experience at Verizon. Deep Shah holds Master'S In Network And Communication Management, Project Management from Stevens Institute Of Technology.
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Email format at Verizon
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{first}.{last}@verizon.com
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Profile bio
About Deep Shah
Hi,Thank you for visiting my profile!I am a resourceful and award-winning Certified Product professional with diverse experience in leading and optimizing technical aspects of top-tier organizations as well as proposing and integrating enterprise-wide solutions across the telecommunications industry.Throughout my career, I have demonstrated success in uncovering and rectifying technical issues and delivering real-time solutions to optimize networking operations. I have an exceptional history of utilizing Jira and strong technical background in designing seamless products/systems aligning with customer needs and business objectives through robust strategies, pipelines, and processes. Talking about my expertise, I am instrumental in Agile and waterfall project management to establish vision boards and scalable roadmaps. My career accomplishments:Boosted Communication Scoring from 82% to 95% by introducing an innovative system for communication with end-user and providing transparency regarding network outage events via emails, IVR prompts, and Text over WIFI.Secured Run Rate Savings by $3M and directed a program worth $20M by utilizing Jira, improving productivity, implicating application portfolio, and optimizing the customer experience.Secured 1000+ hours and implemented an improved communication system by revamping NRB-to-NOC process.In addition to the above, I possess broad knowledge of Network Management operations and I excel at directing and cross-mentoring high-performing teams and liaising with key stakeholders to realize business acumen in a competitive environment. Furthermore, I have a stellar track record of feature completion from ideation to implementation in wireless networks, like 5G, LTE, VoLTE, CDMA, and VoWIFI, as recognized as SME. Moreover, I am technically proficient in: Microsoft Office (Project, Visio, Excel, PPT, WORD) | CRM | Data Warehouse| Partner Dynamics | JIRA, | Agile Kanban | RAN | NETScout | IRISviewWhile others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Connect with me today to find out how I will make your mission my mission, to help bring all of your business objectives into focus! Please feel free to contact me at 10deep.shah01@gmail.com with any thoughts, comments, or questions about my work – I am always interested in making new professional acquaintances
Listed skills include Leadership, Management, Customer Service, Customer Experience, and 74 others.
Current workplace
Deep Shah's current company
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9 roles
Deep Shah work experience
A career timeline built from the work history available for this profile.
Distinguished Engineer - Customer Experience
Manage an ART team of 8 software engineers (Java, full stack) to deliver end to end solution.Architect systems to produce insights that supports communication for regulatory, business, and consumer groups.Manage epics, features and delivery of stories using Rally, Jira, Confluence, and Smart Sheets.Develop and maintain a yearly roadmap and strategy related to communication related to network outages and communications
Dec 2023 - Oct 2024
Product Owner - Outage Communication/Content Management
In my current role, I oversee several operations, including functional/business mandates collation, iteration planning/execution, KPI metrics, budget and headcount allocations, cost-benefit analysis, and ROI assessments by leveraging MS Excel. I determine and rectify issues pertaining to project, encompassing under-staffing, tactical matters, scope creep, and divergent business needs. Cultivate strong professional relationships, while serving as servant leader for developers. I am responsible for facilitating and conducting coaching sessions for new product training to unlock internal potential, also supporting in shadow time and boosting morale, while serving as Network Operations Supervisor.Key Achievements:Expedited overall NPS by +5% and attained call deflection by -10% through successful stand-up customer outage communication.Led $26M saving via newly launched product within three years as well as slashed number of calls to care organization by 50% regarding network outages.Achieved SAFe Product Owner/ Product Manager Certification and SAFe practitioner Certification.Lead team of 12 engineers, promoted two engineers from Eng 2 to 3 and two engineers attained job within software development.
Aug 2021 - Dec 2023
Sr Engr Cslt-Tech Proj Mgmt
Executing the full product development cycle in collaboration with business owners and Product manager• Develop product requirements, user stories and feature requirements, to maintain the product backlog (JIRA) in close collaboration with tech, product management, partner success and business leaders• Prioritize features and define feature scope for a given release• Track application(s) data and progress on Tableau and Qlik Sense• Develop and maintain product road-maps on Agile Central
Mar 2019 - Aug 2021
Network Operations Team Lead
At Verizon Wireless as a Team Lead Network Operations Technician, I have monitored troubleshooting bridges and accurately documented end-to-end troubleshooting steps for service disruption reports and documentation purposes. I have led and trained a high-performance team of Systems, RAN, TRANSPORT, and IMS Technicians regularly, also managed complete and accurate reporting of network downtime and bottlenecks of PSAP to FCC. I have governed Bridge communications for integrative solutions to mega-network element outages and delivered expert IT assistance to System, RAN, and Transport technicians. I coordinated with diverse teams, including internal data, regional, NNO transport, signaling, enterprise, EDN, IT, and various other engineering and operations team.Major Contributions:Delivered training multiple subjects on monthly basis for Motorola, Lucent, and Nortel Radio access Troubleshooting, MTSO hardware/software, and IMS performance monitoring by leveraging NETScout and IRISview.Minimized repair meantime by 10% through precise management of outage bridges.Mitigated E911-related issues, such as WEST (Intrado) and TCS communications in collaboration with NRB.Achieved Juniper Networks Certified Network Associate (JNCIA) certification from Juniper Networks and honed presentation skills.
Aug 2017 - Mar 2019
Network Operations Team Lead- Fcc
Responsibilities:• Manage troubleshooting bridges and accurately document all troubleshooting steps for service disruption reports, and documentation purposes.• Responsible for coaching a team of Systems, RAN, TRANSPORT, and IMS Technicians on day to day basis• Responsible to accurately report network down time and PSAP related issues to FCC.• Manage Bridge communication for end to end solution of high level network element outages• Provide support to System, RAN, Transport technicians• Work with NRB to resolve E911 related issues including but not limited to WEST (Intrado) and TCS communications• Work closely with internal data, regional, NNO transport, signaling, enterprise, EDN, IT and various other engineering and operations team• Strong Understanding MPLS and OTNGN network• Strong knowledge in optical transmission systems, operations, and maintenance Key Achievements:• Provide monthly training on various subjects: o Motorola, Lucent, and Nortel Radio access Troubleshooting o MTSO hardware and software o IMS Performance monitoring using NETScout and IRISview• Achieved Juniper Networks Certified Network Associate (JNCIA) certification from Juniper Networks• Achieve Presentation advantage • Spotlight award for April 2017• Spotlight award for Feb 2016
May 2015 - Aug 2017
Systems Technician
Work with account managers to create implementation, and deployment plans for Document management solutions. Provide Pre/Post sales technical advice, and presentations are client locations.o Architect unique solutions for client locations for efficient document management. o Implement the solution with teams of technicians, and provide training.o Create training, and troubleshooting documents based on unique solutions requested by the client.o Consistently reached 110% of sales goals at the branch location, by practicing relationship management, and technical Advisory skills.
Jun 2014 - May 2015
Intern
Research target AccountsConduct Key-Op trainingCustomize MFPs to Client requirementHelp Account Executives Analysis Prospect AccountTrain on different solutionsInstall network systems
Jun 2014 - Sep 2014
Blackberry Market Manager
Work with carrier account managers to provide accurate wireless solutions to clients. Create presales and post sales presentations unique to the solutions required by the client. Provide onsite implementation support, with technical documentation. o Architect solutions to sell Blackberry enterprise solutions via carriers.o Coach and train carrier business units on the latest features of the BES and Hardware provided by BlackBerryo Hold marketing events at retail locations to drive BlackBerry solutions
Jul 2013 - Apr 2014
4 education records
Deep Shah education
Master'S In Network And Communication Management, Project Management
Stevens Institute Of Technology
Bachelor'S Degree, Technical Management
Devry University
Associate'S Degree, Information Systems
Rutgers University - Newark
Education record
John F. Kennedy Memorial High School
FAQ
Frequently asked questions about Deep Shah
Quick answers generated from the profile data available on this page.
What company does Deep Shah work for?
Deep Shah works for Verizon.
What is Deep Shah's role at Verizon?
Deep Shah is listed as Associate Director - Technical Product Management at Verizon.
What is Deep Shah's email address?
AeroLeads has found 1 work email signal at @verizon.com for Deep Shah at Verizon.
What is Deep Shah's phone number?
AeroLeads has found 2 phone signal(s) with area code 551 for Deep Shah at Verizon.
Where is Deep Shah based?
Deep Shah is based in New York City Metropolitan Area, United States while working with Verizon.
What companies has Deep Shah worked for?
Deep Shah has worked for Verizon, Konica Minolta Business Solutions U.S.A., Inc., and Marketstar.
How can I contact Deep Shah?
You can use AeroLeads to view verified contact signals for Deep Shah at Verizon, including work email, phone, and LinkedIn data when available.
What schools did Deep Shah attend?
Deep Shah holds Master'S In Network And Communication Management, Project Management from Stevens Institute Of Technology.
What skills is Deep Shah known for?
Deep Shah is listed with skills including Leadership, Management, Customer Service, Customer Experience, Training, Telecommunications, Team Leadership, and Team Building.
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