Deepshikha Pal Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Driving the hotel's business plan, raising the hotel's performance in NPS results by translating and analysing Quality concepts such as feedback and data etc. Creating an environment where Quality is embedded in to the culture of the hotel.

Auckland, New Zealand

Responsible for the success of driving operational efficiency through corporate driven initiatives.

Auckland, New Zealand

Front of house role encompassing leadership and delivering exceptional service.Assist with the implementation and maintenance of training systems to ensure that colleagues have the necessary framework and skills to perform their job efficiently and effectively.Maximize occupancy and REVPAR while maintaining the highest levels of service standards.Assist with day to day running and operations of Front Office by monitoring staff movements, the appearance of the lobby, Front Desk and Back of house areas.Liaise with all departments to ensure communications are clear, specifically working closely with housekeeping for an efficient turnaround of rooms.Lead by example in all work related interactions and occasions

Mumbai, Maharashtra, India

Successfully opened 436 rooms hotel as a preopening Team Member of Trident, Bandra Kurla, Mumbai, create a work environment that is high in employee morale and provides constant learning & development. Review and develop action plans for the same.Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue on GDS, Third party websites, PMS, CRS.Work with Sales Department in handling group bookings, maintaining files, tracing cut of dates, following up on special instructions, etc.Handle guest complains, and maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations.Ensure all reservations staff is familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.Control all suite reservations in conjunction with the Front Office Manager and ensure special handling of top corporate clients, VIP’s and return guests.

Mumbai, Maharashtra, India

Preopening team member, managed all reservations of The Leela Group of Hotels (Leela Venture Ltd)Successfully started the operations of central reservations for Leela Group.As part of the Marketing efforts successfully coordinated the launch (advertising & PR) activities for “Leela Central Reservations” numbers in India.Was responsible for training, recruitment and all administrative work relating to concerned verticals.Schedule staff according to budgeted guidelines, while ensuring maximum service to guests.Liaison with all Leela hotels for room inventory status.Track record of up selling maximum packages and suites during the tenure.Responsible for budget making.Reported directly to Vice President Sales & Marketing.Handled sales related activities – Daily calling, entertainment and sales related documentation.

New Delhi, Delhi, India

Shimla, Himachal Pradesh, India

Hotel Management, Hospitality

Business/Commerce, General