Deepthi D S Email & Phone Number

Manage a team of analysts and ensure their performance as per their goals, Review and validation of reports , working close with RPA/BPA team for enhancement and automation activities, validation of SAS 70, preparation and presentation of MIS reports, Tracking and consolidation of service level agreements and report to clients, Training new employees on the process and other allied activities, Allocation of jobs with the available resources to meet the SLA’s, Monitor progress of special projects, Design and lead training programs, Interface with technology operations team in problem resolution, implement best practices to enhance the quality of service, Interacting incessantly with US office point of contact and ensure delivery of quality of service to the clients and advisors. Working with QA team on interface testing and regression testing.