Deepthi Dechamma C M Email & Phone Number

Bengaluru, Ka, In

Greater Bengaluru Area

➢Chat and Email Auditing: Conducted thorough audits of team chats and emails to ensure compliance with company standards and customer satisfaction benchmarks.➢Individual Reviews and Feedback: Performed one-on-one reviews with team members, providing constructive feedback and actionable insights to enhance performance.➢Team Training: Led regular training sessions to equip the team with updated knowledge and skills, fostering continuous improvement and adherence to best… Show more ➢Chat and Email Auditing: Conducted thorough audits of team chats and emails to ensure compliance with company standards and customer satisfaction benchmarks.➢Individual Reviews and Feedback: Performed one-on-one reviews with team members, providing constructive feedback and actionable insights to enhance performance.➢Team Training: Led regular training sessions to equip the team with updated knowledge and skills, fostering continuous improvement and adherence to best practices.➢Performance Reporting: Compiled comprehensive monthly and annual reports, analyzing team performance and identifying areas for improvement to meet company quality expectations.➢Bridging Quality Gaps: Acted as a liaison between company quality expectations and team output, ensuring alignment and driving consistent, high-quality customer experiences. Show less

Bengaluru, Karnataka, India

➢Resolved Transaction Issues: Expertly managed and resolved national and international transaction issues for a digital banking app, ensuring prompt and satisfactory customer solutions.➢Technical Troubleshooting: Applied technical expertise to troubleshoot and resolve complex issues related to the app's features, enhancing overall user experience and functionality.➢Customer Service Excellence: Delivered outstanding customer service for credit and personal loan inquiries, guiding… Show more ➢Resolved Transaction Issues: Expertly managed and resolved national and international transaction issues for a digital banking app, ensuring prompt and satisfactory customer solutions.➢Technical Troubleshooting: Applied technical expertise to troubleshoot and resolve complex issues related to the app's features, enhancing overall user experience and functionality.➢Customer Service Excellence: Delivered outstanding customer service for credit and personal loan inquiries, guiding customers through loan applications and resolving technical challenges efficiently. Show less

Bengaluru, Karnataka, India

[ Worked for NIYO Solution - NiyoX, Niyo Global ]➢Effectively resolved both national and international transaction issues for a digital banking app, providing customers with prompt and satisfactory solutions.➢Demonstrated technical expertise in troubleshooting and resolving complex technical issues related to the app's features and functionality.➢Provided excellent customer service for credit and personal loan inquiries, assisting customers in navigating loan application… Show more [ Worked for NIYO Solution - NiyoX, Niyo Global ]➢Effectively resolved both national and international transaction issues for a digital banking app, providing customers with prompt and satisfactory solutions.➢Demonstrated technical expertise in troubleshooting and resolving complex technical issues related to the app's features and functionality.➢Provided excellent customer service for credit and personal loan inquiries, assisting customers in navigating loan application processes and resolving technical issues.➢Utilized strong communication and analytical skills to actively listen to customer concerns and analyze problems before delivering effective solutions.➢Maintained an in-depth understanding of the digital banking app's offerings, ensuring comprehensive support to customers. Show less

Bengaluru, Karnataka, India

➢Conducted end-to-end recruitment processes for various roles, from sourcing candidates to conducting interviews, resulting in successful hires for the organization.➢Utilized multiple recruitment channels such as job portals, social media, and employee referrals, ensuring a diverse and qualified candidate pool.➢Worked closely with hiring managers to understand their recruitment needs and requirements, providing customized recruitment solutions and delivering results within tight… Show more ➢Conducted end-to-end recruitment processes for various roles, from sourcing candidates to conducting interviews, resulting in successful hires for the organization.➢Utilized multiple recruitment channels such as job portals, social media, and employee referrals, ensuring a diverse and qualified candidate pool.➢Worked closely with hiring managers to understand their recruitment needs and requirements, providing customized recruitment solutions and delivering results within tight deadlines.➢Implemented and managed applicant tracking systems, ensuring data accuracy and providing regular recruitment metrics to senior management.➢Demonstrated excellent communication, interpersonal, and negotiation skills, contributing to a positive candidate experience Show less

Bengaluru, Karnataka, India

➢Provided technical support for an entertainment social media app, resolving issues and errors for users.➢ Demonstrated exceptional customer service skills, ensuring high levels of user satisfaction.➢Collaborated with cross-functional teams to resolve technical issues, ensuring timely and effective solutions.➢Maintained accurate and detailed records of user issues and resolutions, contributing to the continuous improvement of the app's performance.

Bachelor Of Engineering - Be, Electronics And Communications Engineering

Higher Secondary - Pcmb(12Th), Science

Secondary School, 10Th Std.