Deepthi M Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Ban

Worked as Team member and the Quality reviewer in HRO Team, where therewere four sub teams – People Transaction Services (PTS), Payroll, Queries, andDepartures.● Worked as Backup Team Leader, assigning work daily to team, providing daily/weekly status updates to management/ Clients● Trainer for new hires (fresher/ experienced) and Cross trainer between PTS,Payroll, and Queries● For PTS- Created/Updated System Profiles for Australia Employees includingtheir experience, team, role and employment basis● For Payroll- Captured staff’s employment basis and calculated and updated theirmonthly, weekly, bi-weekly salary details and paid to their respective bankaccounts in the respective payroll cycles during a month.● For Departures- Prepared final settlement calculations, generated paymentsummary and pay letters, provided experience letters for the terminated staffs.● For Queries- Handled Adhoc Queries and provided answers related to payments,entitlements, appraisal, prepared annual and long service leaves, loss of paycalculations● Taking weekly review discussion calls with the On-Shore SMEs.● Attending meetings, sharing inputs to team after quality review calls with On-shore clients.

Worked as an Quality reviewer, SME on financial statements● Experience in leading team of 15 people as backup Team Lead,● Assigning daily work requests to team members, getting updates on tasks,perform review and quality checks on deliverables, reporting to management viaDaily work allocation tracker.● Technical and Functional trainer for new hires (entry level, experienced) onFinancial Statements.● Was part of the off-shore audit team Involved in job allocation to the associateson a daily basis, taking weekly audit discussion calls with the On-Shore SMEs● Preparing weekly, monthly, quarterly dash boards and reports on team’saccuracy and work allocation.● Handling the team’s quality and escalations from customers whenever required.