Negotiated and communicated between business and technology teams regarding the requirements.Resolved basic customer issues and directed complex problems to the appropriate department.Worked on preparing system requirement specification (SRS) documentation, analysis mailers, presentations, flowcharts and progress reports and managed the project through weekly reports, dashboards, trackers, etc.Identified problems and provided solutions to various stakeholders and… Show more Negotiated and communicated between business and technology teams regarding the requirements.Resolved basic customer issues and directed complex problems to the appropriate department.Worked on preparing system requirement specification (SRS) documentation, analysis mailers, presentations, flowcharts and progress reports and managed the project through weekly reports, dashboards, trackers, etc.Identified problems and provided solutions to various stakeholders and developers.Worked with JIRA on keeping track of all requirements, creating and editing user stories, updating the Requirement Description, Acceptance Criteria etc, staying up-to date with the backlog, adding new release versions to keep note of live releases and managing team efforts.Collaborated with cross-functional teams to address customer inquiries and resolve complex problem.Aided in sprint planning and conducted meetings with business and development teams to discuss the requirements and deadlines.Received appreciation for excellent service and problem-solving skills.Aided in conducting User Acceptance Testing, preparing MOMs and tracking changes in requirement.Provide prompt and courteous assistance to all teams via phone, email, and live chat.Provided knowledge transfer to various clients on the components of the system Show less

Had key responsibilities such as taking timely builds, deployment of services to test environment, timely bug fixes, ensuring code quality using SonarQube, giving KT sessions and demos and collaborating with various teams for implementation of modules.Contributed to project planning sessions with managers and teammates.Provided timely updates to the management regarding the progress of development using well-drafted documentation.

Contributed towards the development of Infosys' official on-site onboarding management application by working on frontend and backend development using Microsoft Azure Service Fabric, .NET Core MVC and SSMS.Worked on development of the services using C# language in both Web and Mobile and performed unit testing for the developed modules.Worked on test and live server query executions, data creation and stored procedures.

Worked extensively on a project called Infosys Onboarding Portal to onboard/offboard the employees of the company.Designed the components of the portal using .NET CORE MVC, Web APIs, HTML, CSS and Javascript.Learnt various concepts in Python, .NET Development and SSMS.