Deepthi Menon Email & Phone Number

Hyderabad, In

India

As a Business Analyst I have worked on brand site development and migration to the Infosys Equinox product platform of more than 15+ brands.• Project managed teams of developers ad Quality analysts for redesigning brand websites owned by Kraft Heinz co.• Created end-user training manuals for the newly re-designed ecommerce website.• Worked as a liaison between Business teams and Development teams in the creating of various KHC brand sites and KHC ecommerce websites.• Elicited requirements, drafted user stories and acceptance test cases, reviewed the QA test cases to ensure no functionality was missed.• Ensured issues were quickly identified, tracked and resolved in a timely manner.• Provided recommendations regarding traffic and conversion rates using google analytics.• Created low-fidelity wireframes and worked with UI/UX design teams to create new designs for brand websites to make them responsive and user-friendly.• Created acceptance criteria for user stories to aid developers & quality analysts (testers) for both functional and non-functional requirements.• Prioritization and Backlog refinement to create and maintain a product backlog according to business value.• Lead Product Demo at the end of the sprint.

Erlangen, Bavaria/India

• Collaborated with Business and Markets to define functional specifications for Cataligent (Workflow tool) in the retail/ecommerce domain.• Requirement elicitation for major functionalities (ex: copy ordering, Translations and ecommerce website merger).• As a product owner, delivered a new real-time order placement functionality to place ~10k orders in a span of 60 seconds• Successful migration of Reebok data to the Adidas database to centralize common business processes• Proposed solutions for UI redesign• Ensured timely delivery though teams were geographically distributed• Converting functional specs to user stories and documenting them in JIRA for the Dev team and in Confluence for the project team.• Driving extensive SIT and UAT testing with interface teams.• Instrumental in post-release application stability.• Extensive analysis of reported issues and diagnose the root cause and shortlist solution alternatives.• Worked in Agile - Scrum with a diverse team across time zones.• Identified time-consuming manual tasks as use cases for the automation team.• Data clean-up and data analysis of future demand forecasting using KNIME for Wholesale stores.

United States/India

● Mentored and handled a 15 member and its deliverables end to end cutting across multiple areas in Retail projects for Walmart● Review RCA, suggest appropriate fix and ensure implementation within SLA● Identify scenarios for automating repetitive tasks. ● Analyze incident and problem tickets trends and suggest permanent solution for recurring and avoidable issues● Spearhead client communication and stakeholder management• Improved Resolution SLA % to 99.3% from 95%● Requirement Elicitation by working with Business Customers at onsite location● Establish coordination between onshore and offshore teams● Prepare monthly and yearly status reports for the entire area.● Writing Business Requirement Documents.● Conduct weekly status, application health check and value addition meetings● Working on project metrics, status reports, working within SLA, project estimates etc.● Lead trainings and knowledge sharing sessions within team and beyond● Worked on project estimations for new projects.● Creating business presentations on new proposals to clients● Conducting knowledge management sessions for the team.● Was awarded ‘On the spot award’ for the best ‘Team Lead.

India

Offshore Developer (India):● Requirement analysis and preparing the functional specifications.● Coding the Shipping Calculator module for Samsclub ecomm and the coaching application for Walmart.● Prepared the Unit Test cases ● Unit and Integration testing.● RAC and Bug fixesOnsite Co-Ordinator (USA) :● As an Onsite co-ordinator, managed a 5-member offshore team and its deliverables end to end● Facilitated Offshore client co-ordination with Business.● Made sure that the Requirements needed were elicited from the Business customers in an efficient and timely manner.● Established coordination between onsite and offshore teams with regular status and review calls.● Traced and Tracked the client requirements and ensured timely delivery.● Incident resolution and pager handling.● Handled all escalated issues in the modules single -handedly and fixed high priority issues in WAR rooms.● Made sure that on the fly minor enhancements were incorporated so as to mitigate Business impact.● Created Use cases for all RCA fixes and also made changes to the Design.● Made sure that the knowledge gap between offshore and onsite was bridged with regular KT calls.● Detailed documentation of all these requirements in share point.

Wharton - Fintech : Foundations , Payments , Regulations , Blockchain, Cryptocurrency, Fintech

Xth Grade, 89.4%

Activities and Societies: (1) Scored a 100% in one of the subjects in the Xth board exam. (2) Was awarded the 3rd place in national level.

B.Tech, Computer Science, First Class With Distinction - 73%

Activities and Societies:  Editor of the college magazine.  Part of the college Throwball team.  Won the Inter-college Throwball.

Xiith Grade, Maths , Physics , Chemistry, 94%

Education record